文档介绍：NC DHHS
Business Process Reengineering
Methodology
August 9, 1999
BPR Methodology Overview
BPR Definition - Methodology to produce radical change
in business processes in order to achieve dramatic
performance breakthroughs while managing business
risk and cultural and technological change.
Methodology Objective - Integrates the reengineering of
business processes across functional boundaries while
incorporating business strategy, customer value,
change management, organizational development, and
information technology considerations throughout the
BPR project.
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Reengineering vs. Continuous Improvement
Ø Breakthrough Gain - Achieving dramatic process
performance breakthroughs
Ø Not continuous improvement
Ø Typically targets greater than 50% improvement
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Our BPR Methodology Approach
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Discover Phase
Discover Redesign Realize
1 Mobilize 2 Assess 3 Select 4 Engage
- Initiate Project - Map Core - Select Key - Prepare for
- Interpret Processes “As-Is” Change Drivers Visioning
Business Strategy - Identify Non- - Identify Conference
- Conduct Value Activities Benchmarking - Conduct
Stakeholder Session - Conduct Approach Visioning
- Build Teams Change Readiness - Identify Conference
- Develop Assessment Technology - Team
Commun