文档介绍：Reengineering
Created by
Michael Mann
Operations Management 345
Topics
What is Reengineering
Can you use it in anization
What is involved
How it works
Examples
Exercise
Conclusion
Reengineering Defined
Reengineering is also known as Business Redesign. Business Process Redesign is "the analysis and design of workflows and processes within and anizations" (Davenport & Short 1990).
Business Process Reengineering
Has been around for a long time.
Written on extensively in trade journals and research articles.
Is it a fad?
Technology is vital to the Reengineering process.
The ess of Business Process Reengineering
Around 70% of all BPR projects fail.
Lack of mitment and leadership
Unclear definition of the BPR project
Unrealistic scope and expectations
Resistance to change
Lack of resources
Can you use this in anization
Ask these questions about the project.
Is the process needed?
Can and should it be redesigned?
What purpose does it serve?
Who is responsible for it?
petencies are needed for someone to plete it?
Organizations seeking to reengineer
Make the customer the starting point for change -- by identifying customer wants and creating the infrastructure to support these expectations
Design work processes in light anizational goals
Restructure to support front-line performance.
Reengineering mendations
BPR must be panied by strategic planning, which must address leveraging IT as petitive tool.
Place the customer at the center of the reengineering effort -- concentrate on reengineering fragmented processes that lead to delays or other negative impacts on customer service.
BPR must be "owned" throughout anization, not driven by a group of outside consultants.
BPR must be sponsored by top executives, who are not about to leave or retire.
BPR projects must have a timetable, ideally between three to six months, so that anization is not in a state of "limbo".
Surviving Reengineering
BPR calls for radical change
Change brings out negative reactions in many