文档介绍：Process Mapping
1
Module Objectives
Understand and apply techniques for visually documenting a process
Understand the definitions and relationships of CTx’s, Key Process Input Variables and Key Process Output Variables
e familiar with Visio Standard software
Explore different formatting techniques
Establish the relationship between Process Maps, Cause-Effect, FMEA and Capability/Control Plans
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Potential Project Deliverables: Measure Phase
Project definition
Problem description
Project Metrics ()
Project Exploration
Process Flow Diagram
C&E Matrix, Process FMEA, Fishbone Diagrams
Data Collection System
Measurement System Analysis
Attribute/Variable Gage Studies
Capability Assessment (on each Y)
Cp, Cpk, Pp, Ppk, s level, DPU, RTY
Graphical & Statistical Tools
Project Summary
Conclusions
Issues and Barriers
Next Steps
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Process Mapping
Process Map is a visual representation the process as it is now, with all its flaws and inefficiencies
It is a working document - a means for getting to other, valuable improvement activities
The real value is in the creation
Team relationships
Understand how other people do things
Don’t rush it - take the time to create an accurate, detailed picture of the current process.
Right
Team?
Introduction
Select Team
Process
Scope
Define
Process
Map:
Primary Process
Alternative Paths
Inspection Points
Use Map
to Improve
Process
4
Process Mapping
What is a work process?
Transformation
(Value-Added)
Steps
INPUT
PROCESS
OUTPUT
5
Process Scope
The Black Belt must determine the scope of the process as it relates to the project.
Large, cross-functional processes that involve many people are called macro processes. Projects may be assigned with this view in mind. Executives tend to view anization in this manner
Smaller, local processes are called micro processes. This is the view of line employees and first line management.
The scope of the process must be defined at an actionable level
Right
Team?
Introduction