文档介绍：Driving Improvement through Simple applications
Feb 2, 2005
Set the tone
Culture of anisation
Part of your values
Overall Framework for Continuous Improvement
Measure
Analyse
Improve
ISO9001:2000
Results
Approach
Deploy
Assessment and Review
Business Excellence Model
What / How do we measure ?
Definition of quality processes
Customer Management / Satisfaction
Operations Results review
Corrective and Preventative action
Non conforming material
Continuous Improvement
Vendor / Partner management
People Performance / Training.
Definition of Quality processes
Each process should have defined:
Owner - Manage cross functionally
Measures - of both people and processes.
Targets - defined by Business targets
Some examples
Non conforming material:
Less than X% scrap / wastage
Corrective and Preventative action
Less than X Customer issues.
No urrence of any issue.
100% complete on time
Some examples
Operations results review
Delivery to Customer
Delivered product Quality.
First pass yield, X%
Defects, ppm