文档介绍：anization as a System of Activities Chapter 2 Learning Objective 1 Understand anizations define objectives and use these objectives to define operating priorities. The Nature of anization’s Objectives Strategy is choosing target customers and deciding how to serve those customers. Strategic choices are made within the context of the objectives that anization’s principals have set. Customers provide anization’s primary focus. The Nature of anization’s Objectives What is a performance measurement system? It is a system of integrated measures developed anizations to assess the performance of the value chain. The Nature of anization’s Objectives Stakeholder Groups Organization Partners Customers Employees Owners or Principals munity Strategic Planning Elements Pool of Potential Customers Target Customers Customers’ Objectives Organization Objectives Process Design and Objectives Strategic Planning Elements Process Design and Objectives Partners Employees Community The Three Levels of Strategy Organizational Level Business Level Operational Level Learning Objective 2 Understand the insights gained when we think of anization as a sequence of activities in a value chain. anization as a Sequence of Activities or a Value Chain Administrative Activities Processing Activities Making Moving Storing Inspecting Internal Support Personnel Finance Legal Accounting Research