文档介绍：Measure Performance
Introduction and Determine What to Measure
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1
Page
Define
Opportunities
Measure
Performance
Analyze
Opportunity
Improve
Performance
Control
Performance
Business
Opportunity
Document and Analyze Processes
Define Customer
Requirements
Build Effective Teams
Determine what to
measure
Manage measurement
Understand variation
Determine Sigma
Performance
Excellent team
performance
process stratification
and Analysis
determine root causes
validate root causes
manage creativity
improvement ideas
evaluate and select
solution
present
mendations
Implement change
Develop and Execute
pilot plan
plan and implement
solution
process integration
closure and
recognition
Define Opportunities
Measure Performance
Analyze Opportunity
Improve Performance
Control Performance
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2
Page
Review and Transition
In Section ,we learned how to:
Understand the role of effective teams in process improvement.
Apply team evaluation tools to identify opportunities to improve team effectiveness.
Section ,Measure Performance, covers the following areas:
Business
Opportunity
1 .2 Document and
Analyze
Processes
Build
Effective
Teams
Define
Customer
Requirement
Prepared Team
Determine what
to measure
2 .2
Manage
Measurement
Determine
Sigma
performance
Understand
Variation
Excellent Team
Performance
Version Nov 2002
3
Page
Summary of “ Measure Performance”
What to Measure
Understand the role that data plays in process improvement
Understand the cause and effect relationships that occur inside the team’s process
Determine the indicators needed to evaluate current process performance
Measurement
Understand different types of data and how each type can provide the team with different insights and know