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쿂퓘
뗚튻늿럖떼싛
Essentialsof
Organizational
Behavior:.
쿂퓘
뗚㇕숀ퟩ횯탐캪톧죫쏅
춨맽놾헂뗄톧쾰ꎬ쓣펦룃쓜릻ꎺ
좡듫쪩ꆣ
떱튪쟳맜샭헟쏇쏨쫶쯻쏇ퟮ뺭뎣엶떽믲ퟮ벬쫖뗄컊쳢쪱ꎬ
쯹뗃떽뗄듰낸뚼쟷폚튻룶릲춬뗄훷쳢ꆪ죋뗄컊쳢ꆣ쯻쏇믡뺭뎣
첸떽짏쮾놿ힾ뗄릵춨벼쓜ꆢ쿂쫴릤ퟷ뚯솦뗄좱랦ꆢ놾늿쏅횰풱횮
볤뗄돥춻ꆢ횰풱퓚늿쏅훘ퟩ훐뗄뗖뒥탐캪틔벰웤쯻샠쯆쟩뿶ꆣ
평폚튻쏻맜샭헟뗄릤ퟷ뻍쫇춨맽폫웤쯻죋풱ꆪ짏쮾ꆢ욽
벶틔벰쿂쫴뗄ꆪ뫏ퟷ뛸뷸탐뗄ꎬ쯹틔떱탨튪뷢뻶짏쫶쳡벰뗄
컊쳢쪱ꎬ솼뫃뗄죋볊붻췹쓜솦붫쫇맜샭헟뗄튻훖놦맳뗄ꆢ짵훁
쫇뇘탨뗄벼쓜ꆣ킴ퟷ놾쫩뗄쒿뗄ꎬ뻍쫇캪쇋냯훺쒿잰뗄뫍잱퓚
뗄맜샭헟뾪랢죋볊붻췹쓜솦ꆣ
튻냣살쮵ꎬퟩ횯탐캪톧뗄퇐뺿쫇뛔듓쫂룷샠릤ퟷ뗄죋뗄퇐:.
쿂퓘뗚1헂ퟩ횯탐캪톧죫쏅
3
EssentialsofOrganizationalBehavior
뺿ꆣ죃컒쏇듓ퟩ횯탐캪톧뗄뚨틥뾪쪼ꎬ늢볲튪믘맋웤랢햹ꆣ
ퟩ횯탐캪톧쫇쾵춳뗘퇐뺿죋퓚ퟩ횯훐쯹뇭쿖뗄탐캪뫍첬
뛈ꆣ죃컒쏇살맘힢뚨틥뗄맘볼늿럖ꆣ
컒쏇쎿룶죋뺭뎣믡폃횱뻵좥뷢쫍컒쏇쯹뾴떽뗄쿖쿳ꆣ뇈죧ꎺ
튻캻엳폑뗃쇋룐쎰ꎬ컒쏇십짏믡쳡탑쯻ꎬ쮵쯻췼쇋돔캬쯻쏼ꎬ
쯻뗄틂럾뒩뗃늻뫏쫊ꎬ믲헟쎿쓪뮻벾뚼믡랢짺헢훖쿖쿳뗈ꆣ쫂
쪵짏컒쏇늢늻횪뗀쯻캪쪲쎴뗃쇋룐쎰ꎬ떫헢늢늻쓜ퟨ횹컒쏇좥
ퟶ횱뻵뗄럖컶ꆣퟩ횯탐캪톧뗄퇐뺿쇬폲뻍쫇톰쟳쾵춳퇐뺿뗄랽
램ꎬ틔쳦듺횱뻵뷢쫍ꎬ벴퓋폃퓚뿘훆쳵볾쿂쫕벯떽뗄뿆톧뗄횤
뻝ꎬ틔뫏샭뗄ꆢ퇏뷷뗄첬뛈좥닢솿뫍뷢쫍ꎬ뛔웤풭틲뫍뷡맻뷸
탐맩샠뫍믣ퟜꆣ웤쒿뗄떱좻쫇뗃돶ힼ좷뗄뷡싛ꆣ쯹틔ꎬퟩ횯탐
캪톧뗄퇐뺿쇬폲ꎬ냼삨웤샭싛뫍뷡싛ꎬ펦붨솢퓚듳솿쾵춳뮯짨
볆뗄뗷닩퇐뺿믹뒡짏ꆣ
ퟩ횯탐캪톧쯹ퟶ뗄쾵춳퇐뺿쫇쪲쎴ꎿ쫇탐캪뫍첬뛈ꎡ떫폖
늢럇쫇쯹폐뗄탐캪뫍첬뛈ꆣ퓚움볛풱릤벨킧쪱ꎬ폐죽샠탐캪놻
죏캪쫇훘튪뗄뻶뚨틲쯘ꎺ짺닺싊ꆢ좱쟚싊뫍쇷뚯싊ꆣ맜샭헟ퟔ
좻뫜맘힢쎿캻릤죋뗄닺욷쫽솿벰훊솿ꆣ떫쫇좱쟚싊벰쇷뚯싊ꎬ
폈웤퓚뇈싊뷏룟뗄쟩뿶쿂ꎬ믡뛔닺솿탎돉늻샻펰쿬ꆣ뻍좱쟚살
쮵ꎬ떱헢캻릤죋늻퓚릤ퟷ룚캻뗄쪱뫲ꎬ쯻뫜쓑뷸탐짺닺ꆣ돽듋
횮췢ꎬ뷏룟뗄풱릤쇷뚯싊믡퓶볓돉놾ꎬ짵훁믡냑뺭퇩늻ퟣ뗄죋
풱낲업퓚늻쫊뫏뗄룚캻짏ꆣ
춬쪱ꎬퟩ횯탐캪뮹폫풱릤뛔릤ퟷ뗄싺틢뛈폐맘ꎬ싺틢뛈쫇:.
뗚튻늿럖떼싛쿂퓘
4
EssentialsofOrganizationalBehavior
튻훖첬뛈ꆣ맜샭헟펦뛔풱릤쫇럱뛔웤릤ퟷ싺틢폨틔맘힢ꎬ헢믹
폚틔쿂죽룶풭틲ꎺꎨ1ꎩ싺틢뛈폫짺닺싊횮볤폐맘솪ꎻꎨ2ꎩ싺
틢뛈폫좱쟚싊벰쇷뚯싊돊쿖뢺쿠맘뗄맘쾵ꎻꎨ3ꎩ맜샭헟믹폚
죋뗀훷틥횰퓰ꎬ펦룃캪웤풱릤쳡릩폐쳴햽탔뗄ꆢ뻟폐쓚퓚붱샸
믺훆뗄ꆢ쇮죋싺틢뗄릤ퟷꆣ
ퟩ횯탐캪톧뚨틥뗄ퟮ뫳늿럖ꎬ탨쿪쾸닻쫶ퟩ횯뗄몬틥ꆣ뺡
맜훚쯹훜횪ꎬ탄샭톧벰짧믡톧쇬폲훐훷튪퇐뺿뛔쿳튲쫇탐캪ꎬ
떫쫇쯼쏇늻뷶뷶벯훐폚폫릤ퟷ쿠맘뗄샭싛ꆣ쿠랴ꎬퟩ횯탐캪톧
쳘뇰맘힢폫릤ퟷ쿠맘뗄랢짺퓚ퟩ횯훐뗄탐캪ꎬ맊웤퓚ퟩ횯훐햼
폐훘튪뗘캻ꆣퟩ횯쫇횸솽룶믲솽룶틔짏뗄죋ꎬ춨맽폐볆뮮뗄킭
ퟷ쯹ퟩ돉뗄캪듯떽릲춬쒿뇪뗄헽쪽뷡릹ꆣ웤쳘헷쫇좨샻맘쾵뫍
튻뚨돌뛈뗄샍뚯럖릤ꆣ쯹틔ퟩ횯탐캪톧쫇퇐뺿냼삨쇋룷훖늻춬
뗄ퟩ횯ꎬ죧ꎺ짺닺뫍럾컱탍웳튵ꆢ톧킣ꆢ튽풺ꆢ뷌쳃ꆢ뻼뛓ꆢ
듈짆믺릹틔벰뗘ꆢ훝벰맺볒헾뢮뗄듺샭믺릹훐죋뗄탐캪ꆣ
ퟩ횯탐캪톧쫴폚펦폃뿆톧ꎬ쯼쫇퓚뛠쏅탐캪뿆톧뗄믹뒡짏
붨솢웰살뗄ꆣ훷튪냼삨ꎺ탄샭톧ꆢ짧믡톧ꆢ짧믡탄샭톧ꆢ죋샠
톧뫍헾훎톧ꆣ헽죧컒쏇쯹횪뗀뗄ꎬ탄샭톧뗄릱쿗훷튪퓚룶쳥뫍
캢맛뗄럖컶닣듎ꎻ웤쯻쯄룶톧뿆뗄릱쿗퓚폚냯훺컒쏇샭뷢튻킩
뫪맛뗄룅쓮ꎬ죧좺쳥맽돌믲ퟩ횯ꆣ춼1-1쮵쏷쇋뛔ퟩ횯탐캪톧
폨틔릱쿗뗄훷튪톧뿆ꆣ
탄샭톧탄샭톧쫇톰쟳닢솿ꆢ뷢쫍ꎬ폐쪱쫇룄뇤죋뫍웤쯻뚯
컯탐캪뗄뿆톧ꆣ탄샭톧맘탄뗄쫇퇐뺿뫍샭뷢룶쳥뗄탐캪ꆣ탄샭톧:.
쿂퓘뗚1헂ퟩ횯탐캪톧죫쏅
5
EssentialsofOrganizationalBehavior
탐캪뿆톧릱쿗럖컶떥캻뷡맻
톧쾰
벤샸
죋룱
룶쳥뻶닟
쇬떼폐킧탔
탄샭톧릤ퟷ싺틢뛈룶쳥
벨킧움맀
첬뛈닢솿
릤ퟷ짨볆
릤ퟷ톹솦
좺쳥뚯솦톧
좺쳥췅뛓
릵춨
뗘캻
좨솦
짧믡톧돥춻ퟩ횯탐캪톧
좺쳥
헽쪽ퟩ횯샭싛퇐뺿
맙쇅훷틥
ퟩ횯뇤룯
ퟩ횯컄뮯
탐캪뇤뮯
첬뛈뇤뮯
짧믡탄샭톧릵춨
좺쳥뻶닟
좺쳥맽돌
볛횵맛뇈뷏
첬뛈뇈뷏ퟩ횯쾵춳
죋샠톧뿧컄뮯럖컶
ퟩ횯컄뮯
ퟩ횯뮷뺳
돥춻
헾훎톧ퟩ횯쓚늿헾훎
좨솦
춼1-1쿠맘톧뿆뛔ퟩ횯탐캪톧뗄릱쿗:.
뗚튻늿럖떼싛쿂퓘
6
EssentialsofOrganizationalBehavior
훐뛔ퟩ횯탐캪톧폐릱쿗ꎬ늢붫볌탸캪웤힢죫탂쿊톪튺뗄쫇톧쾰
샭싛볒ꆢ죋룱샭싛볒ꆢ톯탄샭톧볒ꎬퟮ훘튪뗄쫇릤튵ퟩ횯탄
샭톧볒ꆣ
퓧웚뗄릤튵ퟩ횯탄샭톧볒훷튪맘힢욣샍ꆢ퇡뻫뫍웤쯻폫릤
ퟷ쳵볾폐맘뗄틲쯘ꎬ헢킩틲쯘믡럁낭릤ퟷ뗄폐킧탔ꆣ뷼웚뗄퇐
뺿틑뺭삩햹떽톧쾰ꆢ벤샸ꆢ룐뻵ꆢ죋룱ꆢ엠통ꆢ쇬떼폐킧탔ꆢ
풱릤톡울ꆢ릤ퟷ싺틢뛈ꆢ룶쳥뻶닟맽돌ꆢ벨킧움맀ꆢ첬뛈닢솿ꆢ
릤ퟷ짨볆벰릤ퟷ톹솦뗈랽쏦ꆣ
짧믡톧탄샭톧맘힢뗄쫇룶쳥ꎬ짧믡톧훷튪퇐뺿짧믡쾵춳ꎬ
룶쳥퓚웤훐돤떱쒳훖뷇즫ꆣ튲뻍쫇쮵ꎬ짧믡톧퇐뺿쿠뮥맘솪뗄
죋쏇ꆣ뻟쳥쮵ꎬ짧믡톧뛔ퟩ횯탐캪톧뗄ퟮ듳릱쿗쫇맘폚ퟩ횯훐
좺쳥탐캪뗄퇐뺿ꎬ쳘뇰쫇헽쪽뫍뢴퓓뗄ퟩ횯ꆣ짧믡톧볒뛔ퟩ횯
탐캪쳡릩폐볛횵뗄탅쾢ꎬ웤쇬폲냼삨좺쳥뚯솦톧ꆢ릤ퟷ췅뛓짨
볆ꆢퟩ횯컄뮯ꆢ헽쪽ퟩ횯샭싛벰뷡릹ꆢ맙쇅훷틥ꆢ릵춨ꆢ뗘캻ꆢ
좨샻벰돥춻뫍좺쳥볤탐캪ꆣ
짧믡탄샭톧짧믡탄샭톧쫇탄샭톧뗄튻룶퇐뺿쇬폲ꎬ떫쯼
쫇탄샭톧뫍짧믡톧쿠뷡뫏뗄닺컯ꆣ쯼맘힢죋폫죋횮볤뗄쿠뮥펰
쿬ꆣ짧믡탄샭톧볒퇐뺿뷏뛠뗄튻룶쇬폲쫇뇤룯ꆪ퓵퇹쪵쪩뇤
룯벰죧뫎복짙뇤룯뗄ퟨ솦ꆣ쇭췢ꎬ짧믡탄샭톧볒뗄훘튪릱쿗뮹
퓚폚뛔탐캪뫍첬뛈룄뇤뗄퇐뺿ꎬ틔벰릵춨ꆢ좺쳥맽돌ꆢ좺쳥뻶
닟뗈랽쏦뗄퇐뺿ꆣ
죋샠톧죋샠톧춨맽뛔짧믡뗄퇐뺿ꎬ쇋뷢죋샠벰웤탐캪ꆣ
죋샠톧볒뛔폚컄뮯뫍뮷뺳뗄퇐뺿ꎬ쪹뗃컒쏇쇋뷢늻춬맺볒뫍늻
춬ퟩ횯쓚죋쏇뗄믹놾볛횵맛ꆢ첬뛈뫍쏱ퟥ컄뮯뗄닮틬ꆣ컒쏇쿖
퓚뛔ퟩ횯컄뮯ꆢퟩ횯뮷뺳닮틬뗄죏쪶ꎬ듳뛠쫽살ퟔ폚죋샠톧볒:.
쿂퓘뗚1헂ퟩ횯탐캪톧죫쏅
7
EssentialsofOrganizationalBehavior
믲닉폃죋샠톧랽램뗄퇐뺿뷡맻ꆣ
헾훎톧뺡맜헾훎톧뺭뎣놻뫶싔ꎬ떫웤뛔샭뷢ퟩ횯탐캪뗄
릱쿗쫇훁맘훘튪뗄ꆣ헾훎톧쫇퇐뺿헾훎뮷뺳훐룶쳥벰좺쳥뗄탐
캪ꆣ뻟쳥뗄퇐뺿훷쳢냼삨ꎺ돥춻ꆢ좨솦럖엤ꆢ틔벰룶죋캪쇋ퟔ
짭샻틦죧뫎뿘훆좨솦ꆣ
컒쏇횪뗀ퟩ횯탐캪톧맘힢뗄쫇죋볊붻췹쓜솦ꎬ떫ퟩ횯탐
캪톧뗄좷쟐쒿뇪쫇쪲쎴ꎿ웤쒿뇪쫇냯훺쓣뷢쫍ꆢ풤닢뫍뿘훆죋
뗄탐캪ꆣ
ㄮ㈮ㄠ†뷢쫍
떱컒쏇놻컊벰튻룶죋믲튻룶좺쳥캪쪲쎴믡ퟶ쒳킩쫂쟩쪱ꎬ
컒쏇믡뿍맛뗘톰쟳뷢쫍ꆣ쯼쯆뫵쫇ퟩ횯탐캪톧뗄죽룶쒿뇪훐
ퟮ늻훘튪뗄튻룶ꎬ틲캪듓맜샭뗄뷇뛈뾴ꎬ뷢쫍춨뎣돶쿖퓚쫂
쪵횮뫳ꆣ좻뛸ꎬ죧맻컒쏇튪좥샭뷢튻훖쿖쿳ꎬ컒쏇뇘탫듓튻
뾪쪼뻍쫔ퟅ뷢쫍쯼ꆣ좻뫳컒쏇뿉틔춨맽헢훖샭뷢헒돶풭틲ꆣ
샽죧ꎺ튻룶뫜폐볛횵뗄풱릤듇횰쇋ꎬ컒쏇뫁컞틉컊쿫횪뗀풭
틲ꎬ쒿뗄쫇럀횹샠쯆쫂볾뗄랢짺ꆣ뫜쿔좻ꎬ풱릤듇좥릤ퟷ뗄
풭틲뫜뛠ꎬ뇈죧뷏룟뗄듇횰싊쫇평폚늻쫊틋뗄릤쮮욽믲릤
ퟷ쇮죋룐떽퇡랳ꎬ맜샭헟춨뎣믡퓚뷱뫳닉좡뇘튪뗄듫쪩뇜쏢
샠쯆쫂볾뗄랢짺ꆣ:.
뗚튻늿럖떼싛쿂퓘
8
EssentialsofOrganizationalBehavior
풤닢쫇뛔캴살쫂볾뛸퇔뗄ꆣ죧맻쾣췻퓚붫살돶쿖쒳훖뷡맻ꎬ
탨튪듓쿖퓚닉좡쪲쎴퇹뗄탐뚯ꆣ튻볒킡릤뎧뗄맜샭헟쫔춼움볛
풱릤뛔낲ힰ탂탍믺킵짨놸뗄랴펦ꎬ벴쫇튻훖풤닢탐캪ꆣ퓚헆컕
ퟩ횯탐캪톧횪쪶뗄믹뒡짏ꎬ맜샭헟뻍쓜뛔평폚쒳훖뇤뮯틽웰뗄
탐캪랴펦ꎬퟷ돶튻뚨돌뛈뗄풤닢ꆣ떱좻ꎬ쪵쿖쒳훖뇤뮯뗄춾뺶
쫇뛠훖뛠퇹뗄ꎬ쯹틔맜샭헟춨뎣쾣췻움볛풱릤뛔닉좡늻춬춾뺶
쯹ퟷ뗄늻춬랴펦ꆣ헢퇹ꎬ맜샭헟뻍뿉풤닢쓄훖듫쪩틽웰풱릤뗄
뗖뒥탐캪ퟮ킡ꎬ뷸뛸ퟷ돶뻶닟ꆣ
ퟩ횯탐캪톧훐ퟮ뻟헹틩뗄쒿뇪ꎬ뻍쫇퓋폃ퟩ횯탐캪톧뗄횪
쪶좥뿘훆탐캪ꆣ샽죧ꎺ튻캻맜샭헟컊뗀ꎺꆰ컒춨맽뫎훖랽램닅쓜
쪹듷캬캪쯻뗄릤ퟷ뢶돶룼뛠뗄얬솦ꎿꆱ헢뻍쫇튻룶뿘훆컊쳢ꆣ
뿘훆쒿뇪캪쪲쎴믡틽웰헹틩ꎿ컒쏇뻸듳뛠쫽죋뚼짺믮퓚쏱
훷짧믡ꎬ뛸쏱훷짧믡퓲쫇붨솢퓚룶죋ퟔ평샭쓮믹뒡짏뗄ꆣ뛸떱
쒳룶죋쫔춼쪹쯻죋내헕ퟔ벺뗄틢풸탐쫂쪱ꎬ뺡맜헢훖뿘훆퓚훷
맛짏쫇컞틢쪶뗄ꎬ떫좴쪹쯻죋뗄탐캪쫜떽쇋뿘훆ꎬ퓚튻킩죋좺
ퟩ횯훐ꎬ퓲놻죏캪쫇늻뗀뗂뗄뫍쇮죋퇡뛱뗄ꆣ좻뛸ퟩ횯탐캪톧
쯹쳡릩뗄폃폚뛔죋쏇뷸탐뿘훆뗄벼쫵퓲쫇쫂쪵ꆣ헢훖벼쫵쫇럱
펦룃퓚ퟩ횯훐퓋폃ꎬ틑돉캪튻룶뗀뗂뗄컊쳢ꆣ뛸쓣뇘탫틢쪶떽ꎬ
ퟩ횯탐캪톧훐뗄뿘훆쒿뇪좴놻맜샭헟쫓캪뛔웤릤ퟷ킧맻ퟮ폐릱
쿗볛횵뗄샭싛ꆣ:.
쿂퓘뗚1헂ퟩ횯탐캪톧죫쏅
9
EssentialsofOrganizationalBehavior
뛔맜샭헟살쮵ꎬ쇋뷢ퟩ횯탐캪톧듓살쎻폐쿱쿖퓚헢퇹훘
튪ꆣ쓣횻튪뾴튻쿂쒿잰ퟩ횯훐랢짺뗄뻞듳뇤뮯ꎬ뻍룼죝틗뷓
쫜헢룶맛뗣ꆣ샽죧ꎺ뗤탍뗄풱릤헽퓚훰붥뇤샏ꎬ풽살풽뛠뗄
얮탔뫍럇냗죋닎볓릤ퟷꎬ릫쮾훘ퟩ뫍쿷복돉놾퇏훘쿷죵쇋훒
돏뛈뗄얦듸ꎬ뛸샺쪷짏ꎬ쯼퓸냑맍훷뫍풱릤뷴쏜뗘솪뷡퓚튻
웰ꎻ좫쟲탔뗄뺺헹튪쟳맍풱뇤뗃룼볓쇩믮ꎬ톧믡쫊펦톸쯙뇤
룯뫍늻뛏룯탂뗄뮷뺳ꆣ
볲퇔횮ꎬ뷱쳬ꎬퟩ횯탐캪톧룅쓮캪쪹폃쯼뗄맜샭헟쳡릩쇋
듳솿뗄쳴햽뫍믺믡ꆣ놾늿럖ꎬ컒쏇튪믘맋튻쿂맜샭헟쯹쏦쇙뗄
튻킩맘볼컊쳢ꎬퟩ횯탐캪톧뿉틔캪뷢뻶헢킩컊쳢쳡릩듰낸ꎬ훁
짙쓜쳡릩튻킩폐틢틥뗄웴쪾ꆣ
쳀쒷ꆤ싞쮹뺭펪ퟅ튻볨쓑뗄짺틢ꆣ쯻맜샭ퟅ춨폃뗧웸릫
쮾퓚틁샻억십뛙뗄튻볒뗆엝뎧ꆣ쯻뗄훷튪뺺헹뛔쫖쫇살ퟔ쏀맺ꆢ
얷훞ꆢ죕놾틔벰훐맺뗄짺닺뎧짌ꆣ캪쇋짺듦,쯻늻뗃늻쿷복뾪
횧,쳡룟짺닺싊ꆢ룄짆훊솿ꎬ뛸쟒돉릦쇋ꆣ퓚ퟮ뷼컥쓪샯ꎬ룃
뎧샍뚯짺닺싊뗄쓪욽뻹퓶뎤풼캪8%ꆣ춨맽돖탸늻뛏뗄룄짆ꆢ
볲뮯짺닺맽돌ꆢ붵뗍돉놾ꎬ춨폃뗧웸릫쮾퓚십뛙뗄뗆엝뎧돉캪
돤싺믮솦ꆢ샻죳뿉맛뗄릤뎧ꆣ:.
뗚튻늿럖떼싛쿂퓘
10
EssentialsofOrganizationalBehavior
풽살풽뛠뗄맜샭헟쏦쇙ퟅ폫쳀쒷ꆤ싞쮹춬퇹뗄쳴햽ꆣ쯻쏇
늻뗃늻쳡룟놾웳튵뗄샍뚯짺닺싊뫍닺욷벰럾컱뗄훊솿ꆣ캪쇋쳡
룟훊솿뫍샍뚯짺닺싊ꎬ맜샭헟췆탐쇋훮죧좫쏦훊솿맜샭뫍웳튵
퓙퓬ꎬ뛸헢킩랽낸튪쟳풱릤맣랺뗘닎폫ꆣ
죧춼1-2쯹쪾ꎬ좫쏦훊솿맜샭ꎨTotalQualityManagement,
TQMꎩ쫇춨맽늻뛏룄짆쯹폐뗄ퟩ횯쇷돌살돖탸믱뗃맋뿍싺틢ꆣ
좫쏦훊솿맜샭뛔폚ퟩ횯탐캪톧틢틥훘듳ꎬ틲캪쯼튪쟳풱릤훘탂
쮼뾼쯻쏇쯹듓쫂뗄릤ퟷꎬ룼뛠뗘닎폫릤ퟷ뻶닟ꆣ
춬쪱뮹냼삨폫웳튵폐쓚늿솪쾵뫍캪쯻죋쳡릩럾컱뗄쓚늿쿻럑헟ꎬ죧ꎺ
랢쯍죋풱뫍믘쫕헋뿮뗄죋풱뗈ꆣ
솿뗄쳡룟쫇폀컞횹뺳뗄ꆣ
쯼늻뷶폫ퟮ훕닺욷폐맘ꎬ뮹폫ퟩ횯죧뫎뒦샭짌욷엤쯍ꎬ죧뫎톸쯙
뛔맋뿍놧풹ퟷ돶랴펦ꎬ죧뫎폐샱쎲뗘믘듰뗧뮰뗈쫂컱폐맘ꆣ
쎿튻룶훘튪뗄벨킧뇤뮯ꆣ헢킩벨킧뇤뮯뺭뎣놻폃살폫뇪ힼ뫍ퟮ뗍쿟
뷸탐뇈뷏ꎬ틔헒돶컊쳢ꎬ늢ힷ닩컊쳢뗄룹풴ꎬ뷸탐룹돽ꆣ
쏦훊솿맜샭랽낸맣랺퓋폃췅뛓ꎬ춬쪱쫚폨웤좨샻틔헒돶늢뷢뻶컊쳢ꆣ
춼1-2좫쏦훊솿맜샭
퓚톸쯙뛸벤쇒뗄뇤룯쪱듺ꎬ죋쏇뇘탫듓헢퇹뗄뷇뛈살룄
짆훊솿뫍짺닺싊ꎺ죧맻컒쏇쫇퓚웰엜쿟짏ꎬ컒쏇죧뫎살ퟶ뫃
쿖퓚헽듓쫂뗄릤ퟷ쓘ꎿ쪵훊짏ꎬ헢헽쫇웳튵퓙퓬릤돌뗄쮼슷ꆣ
쯼튪쟳맜샭헟훘탂쮼뾼헢퇹튻룶컊쳢ꎺ죧맻쫇훘탂뾪쪼뗄뮰ꎬ
릤ퟷ펦룃죧뫎ퟶꎿퟩ횯뷡릹펦룃죧뫎짨볆ꎿ캪쇋쮵쏷퓙퓬릤:.
쿂퓘뗚1헂ퟩ횯탐캪톧죫쏅
11
EssentialsofOrganizationalBehavior
돌뗄룅쓮ꎬ컒쏇살뾼달튻쿂뮬싖뇹킬훆퓬짌뗄샽ퟓꆣ훆퓬짌
뗄닺욷믹놾짏뻍쫇듸싖ퟓ뗄킬ꎬ뗤탍뗄뮬싖뇹킬쫇냑폐킬듸
뗄욤냯만뚨퓚튻뿩룖냥짏ꎬ룖냥짏폐쯄룶쒾훆뗄싖ퟓꆣ죧맻
컒쏇뗄훆퓬짌쓜닉쓉튻훖늻뛏룯탂룄짆뗄쮼슷ꎬ쯻뻍믡춨맽
룄뷸닺욷살톰쟳늻뛏뗄퓶횵ꆣ샽죧ꎬ쯻뿉쓜믡뾼싇퓚욤냯뗄
짏늿퓶볓맒릳ꎬ틔쳡룟쾵듸뗄쯙뛈ꎻ믲헟룄뇤쯹폃욤룯뗄훊
솿ꎬ쳡룟쫦쫊뛈ꎻ믲헟닉폃맶훩훡돐ꎬ쪹싖ퟓ룼욽뮬ꆣ쿖퓚
컒쏇뚼쫬쾤쓇훖튻쿟뇹킬ꆣ쯼듺뇭쇋뮬싖뇹킬룄룯뗄랽쿲ꎬ
웤쒿뗄쫇짺닺튻훖뮬뇹릤뻟ꎬ쳡룟뮬뇹쯙뛈ꆢ쇩믮탔벰뿉뿘
탔ꆣ맶훩욬춨맽튻훖췪좫늻춬뗄킬퇹쪵쿖쇋헢튻쒿뇪ꆣ헢훖
킬뗄짏늿폃뒦샭맽뗄쯜쇏훆돉ꎬ킬듸폃죝틗닙ퟷ뗄볐ퟓ듺쳦ꎬ
4룶싖ퟓꎬ풭살ퟶ돉2룶튻뛔ꎬ쿖퓚폃4룶믲6룶업돉튻쿟뗄쯜
쇏싖ퟓ좡듺ꎬ헢쪹뮬뇹룼쇷탐ꆣ쪵쪩퓙퓬릤돌뫳뗄닺욷ꎬ뾴
웰살늻쿱뒫춳뗄뮬싖뇹킬ꎬ떫좴퓚좫쫀뷧쫜떽맣랺뮶펭ꆣ떱
좻ꎬ틔잰뗄닺욷틑돉캪샺쪷ꆣ튻쿟뇹킬쫇뮬싖뇹킬튵뗄튻뎡
룯쏼ꆣ
컒쏇쿫죃맜샭헟쏷냗ꎺ죎뫎쳡룟훊솿폫샍뚯짺닺싊뗄얬솦
튪쿫믱뗃돉릦ꎬ뚼샫늻뾪풱릤뗄닎폫ꆣ풱릤붫늻뷶쫇횴탐뇤룯
뗄훘튪솦솿ꎬ뛸쟒붫풽살풽훷뚯뗘닎폫뇤룯볆뮮뗄훆뚨맽돌ꆣ
ퟩ횯탐캪톧붫캪맜샭헟뒦샭헢킩뇤룯쳡릩훘튪뗄웴쪾ꆣ
놾헂튻뾪쪼ꎬ컒쏇뻍뇭쏷쇋죋볊붻췹쓜솦뛔맜샭폐킧탔뗄
훘튪펰쿬ꆣ컒쏇쮵맽ꎬꆰ킴ퟷ놾쫩뗄쒿뗄ꎬ뻍쫇캪쇋냯훺쒿잰:.
뗚튻늿럖떼싛쿂퓘
12
EssentialsofOrganizationalBehavior
뗄벰잱퓚뗄맜샭헟뾪랢죋볊붻췹쓜솦ꆣꆱ
쯦ퟅ쓣뛔놾쫩뗄퓄뛁ꎬ컒쏇믡늻뛏쳡릩튻킩뻟쳥뗄죋볊붻
췹쓜솦뗄룅쓮뫍샭싛ꎬ냯훺쓺뷢쫍ꆢ풤닢릤ퟷ훐뗄죋뗄탐캪ꎬ
춬쪱ꎬ쓣튲믡믱뗃튻킩뻟쳥뗄죋볊붻췹쓜솦뗄헦횪ퟆ볻ꎬ늢뿉
폃폚쓣뗄릤ퟷ훐ꆣ샽죧ꎺ쓺붫톧믡죧뫎ퟶ튻룶폐킧뗄쟣쳽헟ꎻ
쳡릩랴삡뗄쫊떱랽쪽ꎻ죧뫎쫚좨ꎻ죧뫎뒴붨폐킧뗄췅뛓ꆣ뛸쟒
쓣뮹믡죏쪶떽벤랢릤ퟷ죈쟩폐뫜뛠춾뺶ꎬ죧뫎돉캪튻쏻솼뫃뗄
릵춨헟ꎬ죧뫎뒴퓬튻횧탐횮폐킧뗄릤ퟷ뛓컩ꆣ
쒿잰ꎬ쏀맺뗄웳튵쯹쏦쇙뗄ퟮ훷튪뫍ퟮ맣랺뗄쳴햽횮튻쫇ꎬ
죧뫎쫊펦룷훖룷퇹뗄풱릤ꆣ컒쏇폃살쏨쫶헢훖쳴햽뗄쫵폯쫇샍
뚯솦뛠풪뮯ꆣ
샍뚯솦뛠풪뮯횸ퟩ횯퓚탔뇰ꆢ훖ퟥꆢ맺벮랽쏦뗄릹돉헽퓚
뇤뗃풽살풽뛠퇹뮯ꆣ헢룶쫵폯냼삨쇋룷훖룷퇹뗄죋ꆣ돽쇋풽살
풽쏷쿔뗄좺쳥틔췢ꎬ죧ꎺ뢾얮ꆢ럇훞틡쏀맺죋ꆢ삭뚡쏀훞틡쏀
맺죋ꆢ퇇틡쏀맺죋ꎬ뮹냼삨폐짺샭좱쿝뗄죋ꆢ춬탔솵헟뫍샏쓪
죋ꆣ
컒쏇쾰맟쪹폃ꆰ죛뮯맸ꆱ뗄맛뗣살쏨쫶ퟩ횯ꎬ헢룶맛뗣볙
짨ꎬ늻춬뗄죋퓚ퟩ횯훐믲뛠믲짙뗘믡놻ퟔ뚯춬뮯ꆣ떫쫇ꎬ컒쏇
쿖퓚죏쪶떽ꎬ풱릤퓚릤ퟷ훐뗄쪱뫲ꎬ늻믡붫ퟔ벺뗄컄뮯볛횵맛
뫍짺믮랽쪽엗퓚튻뇟ꆣ쯹틔웳튵쯹쏦쇙뗄쳴햽뻍쫇ꎬ튪쪹ퟔ벺
춨맽ퟰ훘풱릤룷훖늻춬뗄짺믮랽쪽ꆢ볒춥탨튪틔벰릤ퟷ랽쪽ꎬ
뛸좥늻뛏뗘쫊펦룷훖늻춬뗄좺쳥ꆣ쯹틔ꆰ죛뮯맸ꆱ뗄볙짨틑놻:.
쿂퓘뗚1헂ퟩ횯탐캪톧죫쏅
13
EssentialsofOrganizationalBehavior
돐죏뫍훘쫓닮틬좡듺쇋ꆣ
쓇쎴웳튵훐뺭뎣믡폐룷훖늻춬뗄좺쳥쎴ꎿ쫇뗄ꎬ떫쫇ꎬ틔
잰횻쫇샍뚯솦훐뫜킡뗄튻늿럖ꎬ늢쟒ꎬ헢룶컊쳢퓚뫜뛠쪱뫲퓚
듳릫쮾놻뫶싔쇋ꆣ풭살뗄볙짨쫇헢킩짙쫽죋믡얬솦닎폫떽듳뛠
쫽죋훐늢놻춬뮯ꆣ19쫀볍80쓪듺틔잰ꎬ듳늿럖뗄샍뚯솦캪냗죋
쓐탔ꎬ쯻쏇얬솦좫죕릤ퟷꎬ틔퇸믮쎻폐릤ퟷ뗄웞ퟓ뫍헽퓚짏톧
뗄몢ퟓꆣ뛸죧뷱헢퇹뗄맍풱틑돉캪뻸뛔뗄짙쫽ꆣ쿖퓚ꎬ쏀맺샍
뚯솦훐45%쫇얮탔ꎬ짙쫽쏱ퟥ뫍틆쏱퓲햼떽쇋22%ꆣ믝웕릫쮾
쫇튻룶뫜뫃뗄샽ퟓꎬ쯼뗄맍풱훐ꎺ짙쫽쏱ퟥ캪19%ꎬ얮탔캪
40%ꆣ쫽싫짨놸릫쮾퓚늨쪿뛙쫐뗄럖뎧캪컒쏇쳡릩쇋캴살뗄늿
럖쟩뺰ꎬ릤뎧뗄350쏻풱릤살ퟔ44룶맺볒ꎬ쮵19훖폯퇔ꆣ떱릫
쮾맜샭닣랢늼컄볾쪱ꎬ뇘탫춬쪱쪹폃펢폯ꆢ몺폯ꆢ램폯ꆢ컷냠
퇀폯ꆢ삭뚡폯ꆢ웏쳑퇀폯ꆢ풽쓏폯뫍몣뗘폯뗈늻춬폯퇔ꆣ
샍뚯솦뛠풪뮯뛔맜샭쪵볹틢틥훘듳ꆣ맜샭헟탨튪룄뇤쯻쏇
뗄뺭펪헜톧ꎬ냑풱릤ퟷ캪쿠춬뗄죋살뛔듽ꎬ돐죏닮틬ꎬ늢틔쓜
릻놣횤풱릤컈뚨뫍쳡룟짺닺싊뗄랽쪽뛔닮틬ퟷ돶랴펦ꆣ춬쪱ꎬ
늻쓜듸폐죎뫎웧쫓ꆣ죧맻뛔뛠퇹뮯맜샭뗃떱ꎬ뻍쓜릻쳡룟뒴퓬
탔뫍룯탂뺫짱ꎬ춨맽맄샸늻춬뗄맛뗣살룄짆뻶닟훊솿ꆣ죧맻맜
샭늻떱ꎬ믡퓬돉뷏캪욵랱뗄죋풱뗷헻ꆢ릵춨삧쓑뫍룼뛠뗄죋볊
돥춻ꆣ
맜샭늻퓙쫜맺볒뇟뷧뗄쿞훆쇋ꆣ몺놤냼췵맩펢맺릫쮾쯹폐ꎬ
싳떱샍퓚쒪쮹뿆쿺쫛몺놤냼ꎬ낣뿋즭ꆪ튻볒쯹캽뗄쏀맺릫쮾ꎬ:.
뗚튻늿럖떼싛쿂퓘
14
EssentialsofOrganizationalBehavior
웤쫕죫뗄75%살ퟔ쏀맺틔췢뗄맺볒뫍뗘쟸ꎬ럡쳯퓚뿏쯾믹짺닺
웻뎵ꎬ춨폃웻뎵퓚냍컷짺닺웻뎵ꎬ뢣쳘캪쇋냯훺십ퟔ듯맜샭짺
닺맽돌ꎬ붫웤ퟜ뺭샭듓뗗쳘싉엉떽쇋죕놾ꆣ틔짏쫂샽쮵쏷쫀뷧
뇤돉쇋뗘쟲듥ꆣ쿠펦뗄ꎬ맜샭헟뇘탫뇤뗃쓜릻폫살ퟔ늻춬컄뮯
뗄죋튻웰릤ퟷꆣ
좫쟲뮯훁짙퓚솽랽쏦펰쿬쇋맜샭헟뗄죋볊붻췹쓜솦ꆣꎨ1ꎩ
죧맻쓣쫇튻캻맜샭헟ꎬ쓣풽살풽폐뿉쓜랢쿖쓣튪돐떣맺췢뗄
릤ퟷ죎컱ꎬ쓣뗄맍훷믡냑쓣뗷떽쯻퓚웤쯻맺볒뗄럖릫쮾믲뫏
릫쮾좥릤ퟷꆣ퓚쓇샯ꎬ쓣믡맜샭튻좺탂뗄풱릤ꎬ쯻쏇퓚탨
튪ꆢ풸췻뫍첬뛈뗈랽쏦폫쓣퓚맺쓚맜샭뗄풱릤췪좫늻춬ꆣꎨ2ꎩ
벴쪹쫇퓚놾맺ꎬ쓣튲믡랢쿖쓣뗄맍훷ꆢ욽벶뫍쿂쫴쫇퓚늻춬
쓪듺훐돶짺뫍돉뎤웰살뗄죋ꆣ쓜릻벤샸쓣뗄틲쯘늻튻뚨뛔쯻
쏇폐킧ꆣ쓣뗄릵춨랽쪽뿉쓜쫇횱뷘쇋떱뗄뫍뾪럅쪽뗄ꎬ뛸쯻
쏇뿉쓜믡뻵뗃헢훖랽쪽늻쫦럾ꎬ짵훁쫇튻훖췾킲ꆣ캪쇋폐킧
뗘뫍헢킩죋릲춬릤ퟷꎬ쓣탨튪쇋뷢쯻쏇뗄컄뮯놳뺰ꎬ헢킩컄
뮯놳뺰쫇죧뫎쯜퓬쯻쏇뗄ꎬ죧뫎쪹ퟔ벺뗄맜샭랽쪽쫊펦쯻쏇ꆣ
쿂튻헂붫믡첸벰죧뫎쇋뷢늻춬맺볒뗄컄뮯놳뺰ꆣ춬쪱ꎬ평폚
헻놾쫩쯹쳖싛뗄쫇폐맘ퟩ횯탐캪톧뗄룅쓮ꎬ컒쏇붫벯훐폚컄
뮯닮틬탨튪맜샭헟죧뫎뗷헻웤탐캪ꆣ
쯦뇣랭뾴죎뫎튻놾떱뷱쇷탐뗄짌튵퓓횾ꎬ쓣뚼믡뛁떽폐맘
뗷헻믲훘탂쯜퓬맜샭헟폫놻맜샭헟맘쾵뗄컄헂ꆣ쓣믡랢쿖ꎬ맜
샭헟뺭뎣놻돆ퟷ뷌솷풱ꆢ붨틩헟ꆢ뎫틩헟믲듙뷸헟ꆣ퓚뛠쫽웳:.
쿂퓘뗚1헂ퟩ횯탐캪톧죫쏅
15
EssentialsofOrganizationalBehavior
튵훐ꎬ맍풱뇤돉쇋뢱쫖믲훺샭ꆣ맜샭헟폫릤죋뗄뷇즫뷧쿞뇤뗃
쒣뫽늻쟥ꆣ뻶닟뗄횰쓜틑놻쿂럅떽쇋닙ퟷ닣ꎬ퓚헢샯ꎬ릤죋뿉
틔ퟔ평톡퓱릤ퟷ죕돌뫍돌탲ꎬ뷢뻶폫릤ퟷ폐맘뗄컊쳢ꆣ19쫀볍
80쓪듺ꎬ맜샭헟맄샸풱릤닎폫릤ퟷ뻶닟맽돌ꆣ뷱쳬ꎬ맜샭헟ퟟ
뗃룼풶ꎬ쯻쏇퓊탭풱릤췪좫뿘훆ퟔ벺뗄릤ퟷꆣ쎻폐짏쮾ꎬ믹놾
짏평릤죋닙ퟷ뗄ퟔ컒맜샭췅뛓틑돉캪90쓪듺뗄튻훖쪱짐ꆣ
쯹랢짺뗄튻쟐뇭쏷ꎬ맜샭헟퓚룸풱릤쫚좨ꆣ쯻쏇냑풱릤췪
돉릤ퟷ뗄퓰죎붻룸풱릤ퟔ벺돐떣ꆣ헢퇹튻살ꎬ맜샭헟탨튪톧믡
죧뫎럅웺좨샻ꎬ풱릤탨튪톧믡죧뫎뛔ퟔ벺쯹ퟶ뗄릤ퟷ돐떣퓰죎
벰죧뫎잡떱뻶닟ꆣ퓚틔뫳뗄헂뷚훐ꎬ컒쏇붫쮵쏷쫚좨쫇죧뫎룄
뇤쇬떼럧룱ꆢ좨샻맘쾵ꆢ릤ퟷ랽쪽뗄짨볆ꆢ틔벰웳튵뗄릹돉랽
쪽뗄ꆣ
뺿뺹랢짺쇋쪲쎴쪹WꆤTꆤ룱삼쳘ꆢ뷰냙샻뫍뚫랽몽뿕헢
킩뻞죋릫쮾떹쿂쇋ꎿ캪쪲쎴웤쯻뗄ꆰ뻞죋ꆱ쿱춨폃웻뎵ꆢ컷뛻
쮹ꆢ컷컝ꆢ늨틴벰쏀맺뗧뮰뗧놨릫쮾췆탐쿷복돉놾볆뮮늢듳맦
쒣뗘닃풱ꎿ헢뻍쫇캪쇋뇜쏢떹뇕ꆣ
떱뷱돉릦뗄ퟩ횯뇘탫맄샸뒴탂ꎬ헆컕뇤룯뗄틕쫵ꎬ럱퓲ꎬ
쯻쏇붫돉캪쿂튻룶웆닺헟ꆣ쪤샻붫쫴폚헢퇹뗄ퟩ횯ꎺ놣돖쯼쏇
뗄쇩믮탔ꎬ늻뛏룄짆쯼쏇뗄훊솿ꎬ춨맽돖탸늻뛏뗘룯탂닺욷뫍
럾컱살펮뗃쫐뎡짏뗄뺺헹폅쫆ꆣ평폚맜샭죋풱듭컳뗘죏캪횻튪
볡돖풭살뗄ퟶ램뻍쓜캬돖웳튵뺭펪ꎬ뷡맻떼훂뛠쏗억뇈죸뇽솬
쯸뗪냑벸잧볒펪튵쳼린쫖죃룸쇋뇰죋ꆣ쿠랴ꎬ뢣뿋쮹뗧쫓첨퓲:.
뗚튻늿럖떼싛쿂퓘
16
EssentialsofOrganizationalBehavior
볡돖늻뛏뗘룯탂ꎬ쯻쏇춨맽쿱ꆰ탁웕즭ꆱ뫍ꆰ냙컖샻즽싶ꆱ헢
퇹뗄뒴탂뷚쒿ꎬ돉릦뗘듓쯼쏇쫆솦탛뫱뗄뗧쫓췸싧뺺헹뛔쫖쓇
샯ꎬ헹좡떽25쯪틔쿂뗄듳늿럖맛훚ꆣ
튻룶ퟩ횯뗄풱릤뿉쓜쫇뒴탂뫍뇤룯뗄췆뚯솦ꎬ튲뿉쓜돉
캪냭뷅쪯ꆣ맜샭뗄죎컱쫇듌벤풱릤뗄뒴퓬탔뫍퓶잿뛔뇤룯뗄
죝죌탔ꆣퟩ횯탐캪톧뿉틔캪컒쏇쳡릩럡뢻뗄맛뗣뫍벼쫵ꎬ냯
훺컒쏇쪵쿖헢킩쒿뇪ꆣ
맜샭헟튻횱맘힢ퟅ뇤룯ꎬ쯹늻춬뗄쫇쪵쪩뇤룯뗄쪱볤볤룴ꆣ
맽좥뗄ퟶ램쫇쎿10쓪틽뷸튻뛾듎훷튪뗄뇤룯쿮쒿뻍뿉틔쇋ꆣ쿖
퓚늻춬쇋ꎬ뇤룯돉캪맜샭헟뺭뎣탔믮뚯ꆣ돖탸룄짆뗄룅쓮틢캶
ퟅ늻뛏뗘뇤룯ꆣ
틔잰뗄맜샭쳘뗣쫇뎤웚뗄컈뚨냩쯦ퟅ얼뛻뗄ꆢ뛌웚뗄뇤룯ꆣ
뛸뷱쳬뗄쟩탎헽뫃쿠랴ꎬ뎤웚뗄늻뛏뇤룯냩쯦ퟅ뛌웚뗄컈뚨ꆣ
맜샭헟뫍풱릤뷱쳬쯹쏦쇙뗄쫀뷧쫇튻룶폀뻃뗄ꆰ쇙쪱탔ꆱꆣ릤
죋쯹듓쫂뗄쪵볊릤ퟷ뒦퓚폀뻃뗄뇤뮯훐ꆣ쯹틔ꎬ릤죋탨튪늻뛏
뗘룼탂ퟔ벺뗄횪쪶뫍벼쓜ꎬ틔싺ퟣ탂뗄릤ퟷ튪쟳ꆣ샽죧ꎺ쿱뾨
쳘욤샕ꆢ뿋삳쮹샕뫍죰쓉뷰쫴릫쮾헢퇹뗄훆퓬웳튵ꎬ짺닺쿟
짏뗄릤죋탨튪횪뗀죧뫎닙ퟷ볆쯣믺뮯뗄짺닺짨놸ꎬ15쓪잰ꎬ쯻
쏇뗄릤ퟷ쮵쏷쫩샯늻믡냼몬헢퇹뗄쓚죝ꆣ릤ퟷ좺쳥튲뇤뗃풽살
풽뒦폚뇤잨ힴ첬ꆣ맽좥ꎬ풱릤놻럖엤떽튻룶쳘뚨뗄좺쳥ꎬ헢훖
럖엤벸뫵쫇폀뻃뗄ꆣ릤죋쏇죕뢴튻죕뗘폫튻좺춬퇹뗄죋릲쫂ꎬ
낲좫룐뫜잿ꆣ쿖퓚늻춬쇋ꎬ컈뚨좺쳥놻쇙쪱좺쳥좡듺쇋ꆣ췅뛓:.
쿂퓘뗚1헂ퟩ횯탐캪톧죫쏅
17
EssentialsofOrganizationalBehavior
냼삨살ퟔ늻춬늿쏅뗄돉풱ꎬ돉풱ퟜ퓚뇤뮯ꎬ춨맽죃풱릤싖뮻릤
ퟷ살쫊펦늻뛏뇤뮯뗄릤ퟷ죎컱튪쟳ꆣퟮ뫳ꎬퟩ횯놾짭튲뒦폚늻
뛏뇤뮯뗄ힴ첬ꎬퟩ횯늻뛏뗘훘ퟩ쯻쏇뗄늿쏅ꎬ싴뗴뺭펪늻짆뗄
튵컱ꎬ쯵뛌ퟷ튵쇷돌ꎬ폃쇙쪱릤좡듺뎤웚릤ꆣ
뷱쳬뗄맜샭헟뫍풱릤뚼뇘탫톧믡펦뢶쇙쪱탔ꆣ쯻쏇뇘탫톧
믡퓚돤싺쇩믮탔ꆢퟔ랢탔뫍늻뿉풤닢탔뗄뮷뺳훐짺믮ꆣퟩ횯탐
캪톧뗄퇐뺿쓜릻캪컒쏇쳡릩훘튪뗄헦횪ퟆ볻ꎬ냯훺컒쏇샭뷢늻
뛏뇤룯훐뗄릤ퟷ뮷뺳ꎬ뚮뗃죧뫎뿋럾뇤룯뗄ퟨ솦ꎬ죧뫎룼뫃뗘
뒴퓬튻훖ퟩ횯컄뮯ꎬ퓚뇤룯훐쟳뗃랱죙ꆣ
맽좥ꎬ릫쮾풱릤쿠탅쯻쏇뗄맍훷믡춨맽릤ퟷ뗄놣헏ꆢ럡뫱
뗄뢣샻ꆢ퓶볓뗄킽쮮살놨듰쯻쏇뛔ퟩ횯뗄훒돏ꆣ떫쫇ꎬ듓80쓪
듺훐웚뾪쪼ꎬ캪쇋쫊펦좫쟲탔뗄뺺헹ꆢ뛱틢뷓맜ꆢ쫕릺ꆢ볦늢
뗈ꎬ릫쮾뾪쪼�웺뒫춳뗄릤ퟷ컈뚨탔ꆢ샺뫍놨돪헾닟ꆣ쯻쏇
춨맽맘뇕릤뎧ꆢ냑짺닺틆떽샍뚯솦돉놾뗍솮뗄맺볒ꆢ싴뗴믲
맘뇕늻펯샻뗄웳튵ꆢ복짙맜샭닣듎ꆢ폃쇙쪱릤듺쳦뎤웚릤살쫊
펦뺺헹뗄뮷뺳ꎬ듓뛸뇤뗃ꆰ뿌놡뛸쇟�ꆱ쇋ꆣ룼훘튪뗄쫇ꎬ헢
늻뷶뷶쫇놱쏀뗄쿖쿳ꎬ얷훞릫쮾튲퓚헢퇹ퟶꆣ펢맺ퟮ듳뗄틸탐
냍뿋샗틸탐ퟮ뷼닃복쇋20%뗄풱릤ꆣ뫜뛠뗂맺릫쮾튲닃복쇋쯼
쏇뗄풱릤뫍맜샭닣듎ꆣ뗧ퟓ릤돌뗄뗂맺컷쏅ퟓ벯췅릫쮾뷶퓚
1993쓪뻍닃복쇋3000뛠룶릤ퟷ룚캻ꎻ솶룖ꆰ뻞죋ꆱ뿋삭웕-믴
쮹냑ퟔ벺뗄맜샭닣듎듓5벶복짙떽3벶ꎻ놼돛냑맜샭닣듎듓7벶
복캪5벶ꆣ:.
뗚튻늿럖떼싛쿂퓘
18
EssentialsofOrganizationalBehavior
헢킩뇤뮯떼훂쇋풱릤훒돏뛈뗄벱쯙쿂붵ꆣ샽죧ꎬ퓚1993쓪
뷸탐뗄튻듎릤죋뗷닩훐ꎬ77%뗄죋믘듰릫쮾폫풱릤횮볤뗄훒돏
뛈뇈1988쓪뗍뛠쇋ꆣ풱릤쏇죏캪쯻쏇뗄맍훷늻쿱틔잰쓇퇹뛔쯻
쏇뢺퓰쇋ꆣ뷡맻ꎬ풱릤쏇뗄랴펦쫇뛔릫쮾뗄훒돏뛈튲붵뗍쇋ꎬ
죧춼1-3ꆣ
릫쮾뛔풱릤훒돏뛈풱릤뛔릫쮾훒돏뛈
2ꎥ쿠춬
60ꎥ늻죧5
77ꎥ늻죧521ꎥ쓪잰훒돏
쓪잰훒돏룼훒돏
35ꎥ
룼훒돏
5ꎥ쿠춬
춼1-3훒돏뛈뗄뇤뮯
ퟩ횯탐캪톧쯹쏦쇙뗄튻룶훘튪쳴햽뻍쫇캪맜샭헟짨볆돶볈
쓜릻뗷뚯훒돏뛈늻룟뗄풱릤뗄믽벫탔뗄랽램ꎬ춬쪱폖쓜캬돖ퟩ
횯퓚좫쟲뺺헹훐뗄폅쫆ꆣ
ퟮ뷼뛾쪮쓪살ꎬ룖쳺ꆢ웻뎵ꆢ쿰붺벰샠쯆훆퓬탐튵뗄듳솿
럇튵릤죋뗄릤뚼뒦폚튻룶만뚨뗄훐뗈쮮욽ꆣ샽죧ꎬ욥놤
뗄튻룶쓪쟡죋ꎬ룟훐뇏튵뫳퓚떱뗘튻볒룖쳺뎧믱뗃쇋튻럝룟킽
뛸컈뚨뗄릤ퟷꆣ헢룶릤ퟷ쪹쯻싲쇋랿ퟓꎬ릩퇸쇋튻뛾솾뎵뫍뢺
떣튻룶볒춥ꎬ늢쿭쫜쇋웤쯻훐뗈쫕죫뷗닣쯹쓜쿭쫜떽뗄쫦쫊짺:.
쿂퓘뗚1헂ퟩ횯탐캪톧죫쏅
19
EssentialsofOrganizationalBehavior
믮ꆣ떫죧뷱헢틑돉캪샺쪷ꆣ퓚랢듯맺볒ꎬ춬퇹뗄훆퓬튵훐ꎬ헢
훖릤ퟷ틑뺭튻좥늻뢴략쇋ꎬ믲헟놻ퟔ뚯뮯믺킵좡듺ꎬ믲헟탨튪
룼룟벼쓜뗄릤죋듓쫂ꎬ믲헟놻뗍샍뚯솦돉놾뗄릤죋쯹좡듺ꆣ뛔
폚볈뿉틔듓쫂뗍킽뗍벼쓜뗄릤ퟷꆢ폖뿉틔듓쫂훐뗈믲룼룟킽룼
룟벼쓜릤ퟷ뗄풱릤ꎬ컒쏇돆횮캪쮫탍샍뚯솦ꆣ
춼1-4쮵쏷쇋헢훖쮫탍쿖쿳ꆣ삶쇬뷗닣뗄짺닺릤죋뗄쓪킽
듓25000쏀풪떽40000쏀풪횮볤ꆣ
풱릤쫽솿
뗍벼쓜룟벼쓜
$6$20쎿킡쪱릤
춼1-4쮫탍샍뚯솦
뻸듳뛠쫽ퟩ횯뛔웤풱릤엠통ꎬ뚼쫇쾣췻붫웤엠퇸돉룟킽룟
벼쓜뗄풱릤ꎬ좻뛸쯻쏇쯆뫵늻풸틢폫뗍킽뗍벼쓜뗄릤죋뫏ퟷꆣ
죧뷱뗍벼쓜릤죋뗄릤
폫훐뗈쮮욽뗄릤폐뫜듳닮뻠ꎬ뛸쟒ꎬ쯻쏇쳡짽뗄믺믡짵캢ꆣ
헢훖쟩뿶룸맜샭헟쳡돶쇋튻룶쳴햽ꎺ죧뫎벤샸쓇킩킽쮮뫜뗍ꎬ
춬쪱폖뫜짙폐믺믡춨