文档介绍：MUNICATIONS
PROCESS CLASSIFICATION FRAMEWORKSM
THE MUNICATIONS PROCESS
CLASSIFICATION FRAMEWORK
Based on the renowned Process Classification FrameworkSM (PCF),
a taxonomy of cross-functional business processes intended to
allow parison of performance within and ani­
zations, and the support of IBM, this industry PCF enables more
industry applicable content by outlining and defining processes and
activities specific to the munications industry. This allows
organizations to choose the framework most relevant to the specific
process improvement need, whether it be benchmarking within or
across industries, business process management/re-engineering, or
content management. The cross-industry PCF and industry PCFs are
available on the APQC website at no charge. IBM provided the subject
matter expertise and intellectual property to create the industry
specific business process classification frameworks, as part of the
IBM’s continuing leadership in the promotion of open standards to help
organizations evaluate and measure business processes at an
industry level.
THE FRAMEWORK FOR PROCESS IMPROVEMENT
Experience shows that the potential of benchmarking to drive dramatic
improvement lies squarely in making out-of-the-parisons
and searching for insights not typically found within intra-industry
paradigms. To enable this beneficial benchmarking, t