李晓红-酒店英语综合教程（第二版）unit 2 Check-in.ppt

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ComprehensiveHotelEnglish
Unit2
Whenyouaredoingcheck-in,,youshouldgetthegroupintotheirroomsandhavethebaggagedeliveredasquicklyaspossible,-inisreceptionist.
Unit2
Checkingguestsintohotels,allocatingroomsandhandingoutkeys
CheckingwiththeHousekeepingDepartmentthatroomsarereadyforoccupation
KeepingincontactwiththeBellDesktodeliverluggagetoguestrooms
Notingrequestsforwake-upcalls,transportarrangementandothergeneralinquiries
Dealingwithcomplaintsandproblemswithtactanddiplomacy
CommunicatingwithotherdepartmentsforgroupandVIPcheck-ins
Unit2
Dialogue1RegisteringaGuestWhoHasaReservation
Dialogue2RegisteringaWalk-inGuest
Dialogue3GroupRegistration
R:?
G:.
R:Inwhosenamewasthereservationmade?
G:2.
R:Waitaminute,'llcheckthereservationrecord...Yes,,sir?
G:Hereyouare.
R:Wouldyouplease4?
G:?
R:Yes,?
G:Bycreditcard.
Unit2
Direction:Listentothefollowingthreedialoguesandfillintheblanks.
RegisteringaGuestWhoHasaReservationR:Receptionist G:Guest
ChinaWorldHotel
JohnSmith
underthename
fillinthisregistrationform
下一页(续)
R:Here'
youtoyourroom.
G:Thankyou.
R:You''ll7withus.
Unit2
Direction:Listentothefollowingthreedialoguesandfillintheblanks.
RegisteringaGuestWhoHasaReservationR:Receptionist G:Guest
Listeningmenu
bellboy
keycard
enjoyyourstay
(续)上一页
R::Goodevening,?
G:’dliketohavearoomfortonight.
R:Doyouhaveareservation,sir?
G:No,Idon’?
R:Yes,?
G:?
R:Therateforasingleroomis4.
G:Doesthatincludebreakfast?
R:No,I’’tincludebreakfast.
G:Istherea5youcanofferme?
R:Unfortunately,allourpackagesarebasedonatwo-nightstay.
Unit2
Direction:Listentothefollowingthreedialoguesandfillintheblanks.
RegisteringaWalk-inGuestR:Receptionist G:Guest
RitzCaltonHotel
vacant
singleroom
538RMBpernight
specialpackage
下一页(续)
G:Well,,that’snoproblem.
R:MayIhaveyourname,sir?
G:MynameisStuartBarrett.
R:,.

passport,?
Withit,Icanfillinyourpassportnumber.
G:Sure.
R:,-
smokingroom?
G:I’dlikea7,please.
Unit2
Direction:Listentothefollowingthreedialoguesandfillintheblanks.
GroupReservationR:Reservationist G:Guest
(续)上一页
specialpackage
non-smokingroom
下一页(续)
R:Whatmethodofpaymentwouldyouprefer?
G:I’ll8.
R:MayIhaveyoursignatureifeverythingiscorrect?
G:OK.
R:,
will9toyourroomsoon.
G:Thatwouldbefine,thanks.
R:Youarewelcome.
Unit2
Direction:Listentothefollowingthreedialoguesandfillintheblanks.
GroupReservationR:Reservationist G:Guest
(续)上一页
Listeningmenu
payincash
deliveryourbaggage
Unit2
Direction:Listentothefollowingthreedialoguesandfillintheblanks.
GroupRegistrationR:ReceptionistT:TourGroupLeader
R:Goodmorning,?
T:It’.
R:Howdoyoudo?’dliketo1your
reservationandschedulefortheperiodofyourstay.
T:Sure.
R:Youhavemadeareservationfor2andasingleroomfromJune15th
?
T:’mafraidwe’.
R:That’sallright,butwe’vegottomakesomechangesinroomarrangements.
T:Sorrytohavecausedyousomanytroubles.
reconfirm
12twinrooms
24peopleplusyourself
lastminutechanges
advancednotice
下一页(续)