商务英语视听说答案.pdf

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英语答案
ScriptsUnit1
PartIIListeningandSpeaking
Task1FAQsinjobinterview
Sampleanswers:
Q1.
IamgraduatinginJunefromABCUniversityandmymajorishotel
,
,Ineededtofinishdifferent


,Iworkedasa

check-inandcheck-outservicetoguests,answeringphonecalls,taking
andpassingonmessagestoguests,IfindthatifIcanmaketheguests
happy,Iwillbeveryhappy,too.
Q2.
Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.

communicating,,
.
SometimesIreceivecommentsthatIneedtoimproveinthe
.
:.
Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.
,soIwill
,highjobsatisfactioncanbe
attainedwhenthejobiswhatIaminterestedin.

whatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.
Thejobrotationplanandindividuallytailoredtrainingprogramare
reallyexcitingandhelpfulforyoungpeoplelikeme.
Task2Inappropriatequestionsinjobinterview
Key:
Isthatyourwife,?SheissoAvoidaskinginterviewerpersonal

comments.
Couldyoutellmehowmuchthenewjobpays?Theinterviewermightinferfromthese
Whataboutthepaidholidays,insurance,andquestionsthatyouareonlyinterested
thingslikethat?inyourownneedsandnotthoseof

promotedhere?raisesthesesubjectstodiscussthem.
ButinwhichcitiesdoyouhaveyourItisalsounwisetoaskaboutthings
branches?Andwhereisyourcompanybased?
onlytellingtheinterviewerthatyou
haven'tdoneyourhomework.
PartIIILanguageFocus
Key:
oName:CaiNing
oPersonality:serious-minded认真的;calm;humorous;easy-going:.
oStrengths:theabilitytoworkwithalltypesofpeople
oWeakness:perfectionist;impatient
oWorkexperience:sixyears’financialindustryexperiencewith
severalcompanies;twoyears’experienceinaninvestmentbank
oQualification:graduatedfromPekingUniversityin2001majoringin
accounting;fluentEnglish;bookkeeping记账andaccountingproficiency
inEnglish.
oReasonsforleavinglastjob:wanttofindajobthatischallenging.
oQuestionsaboutthejob:WouldIbeabletoworkabroadinoneof
youroverseasbranches?
PartIVViewingandSpeaking
Video1Applyingforthepositionoffinancialconsultant
Key:
Itisoneoftheleadinginternationalconsultantcorporations
whichcametoChinaafterChinaenteredWTO.
Reasonsforjoiningthe
companyWorkinginthiscompanywouldgivehimthebestchancetouse
whathehaslearnedatuniversity.
RelevantworkexperienceHewasinvolvedinafactoryrestorationinNanjing.
QuestionsArethereanyopportunitiesforChineseemployeestobe
transferredtotheheadofficeinNewYorkorotherbranch
officesaroundtheworld?
ResultoftheinterviewChenBowillbenotifiedofthefinaldecisionbyFriday.
Video2ApplyingforthepositionofSalesManager:.
Key:

)SalesManager
2)Five
3)BrandManager
4)biscuits
5)BusinessAdministration
6)oralEnglish
PartVCaseAnalysis
Hint:
oSheisnotlikelytogetthejobbecauseshedidpoorlyinthejob
interview.
oThingswentwrong:
(“youknow”)toomanytimes.
-mouthformeremployer.
’squestions,eg,“Iwould
ratherliketoestablishmyowncompany”:.
,eg.“CanItaketimeoffforvacation?”
-conceit—“Ihavenoweakness”.
.
ScriptsUnit2
PartIIListeningandSpeaking
Task1Howisyourjob?
Key:
1)Ihaven’tseenyouforyears.
2)whatdoyoudonow?
3)I’mintheResearchandDevelopmentDepartment.
4)Iknewyou’ddosomethingverychallengingand
creative.
5)Isometimesstayintheofficeafterworktodealwith
unfinishedtasks.
6)Iamstilltheaccountantofthatcosmeticscompany.
Task2Describingjobs
Key:
1)personnelmanagement
2)developingmarkets:.
3)planning
4)execution
5)salestargets
6)teamperformance
7)customerbase
8)customersatisfaction
9)selecting,developingandmanaging
10)cost-effective
11)ontime
12)ofgoodquality
13)humanandmaterialresources
14)trainingneeds
15)continuousimprovement
PartIVViewingandSpeaking
Video1Introducingtitlesandresponsibilities
Key:
:financialaccounts
LucyWhite:dataprocessing
AdaBalck:managementaccounts:.
;Marketing;Engineering;Project
Preparation;Accounting
Video2Doyoulikeyourjob?
Key:
-employedentrepreneur,buyer,LineSupervisor,
AdvertisingExecutive,PublicRelationsManager
2.
NamesLikesDislikes
Jeromemakingalotmoremoney;havingfeelingtiredsometimes
lotsofindependenceindoing
things
Robinhavingbeentoalotofplacestoomuchtraveling;havingverylittle
timeto
spendwithhisfamily
Colingoodsalaryandbenefitsnoisyworkenvironment;seldomhaving
the
opportunitytogoout
Franknewchallenges;alotof
experience
Janetmeetingalotofnew&oftenhavingdinnerpartiesinthe
interestingpeopleevening;havinglittletimewithher
familyandbaby
ScriptsUnit3
PartIWarm-up:.
’mheretotalkabouthowtomakeeffective
,therefore,
howto1)ensuresmoothbusinesscommunicationgetsincreasingly
’dliketointroducesometipsonmakingproperbusiness
,youshouldknow2)thepurposeofyourcallinadvance.
Makesureyouhave3)allthedocumentsyou’llneedbeforeyoudial.
)
,besure
thatyougetridof5),turnofftheradio,
television,,listencarefullyand6)confirm
’tpretendyouhaveunderstood
whenyouhaven’:letother
peoplespeakandtrytoavoid7)
),makesure
9)!
Use10)theoptionalchoicemethod,suchas“Whichisbetter,Monday
orTuesday?”,“Morningorafternoon?”,“.”?And,
ofcourse,)lengthycalls.
Additionally,don’ttrytobefunny—
tipyoushouldbearinmindisto12)
listenercan“hear”yoursmile.
PartIIListeningandSpeaking
Task1Makingacall
Script:
:.
Key:
FFTTFTFF
Task2Leavingamessage
Key:
MessageNote
To:LouisePaulson
From:PaulJackson
Phone:[phone]
Message:Ringbacktohimabouttheordertheyplacedlast
’s
urgent.
Takenby:Roy
PartIVViewing&Speaking
Video1Leavingamessage
Key::.

)Willyoutellhimthatwe’vejustreceivedyour
sampleofthenewassemblycoffeetableandarequitehappywithit?
Message2)’requitehappywiththequality
anddesignofthetable,
negotiationonit.
Message3)’tbeabletoget

probablywon’tarriveuntilthatafternoon.
Video2Youarehardtogetholdof!
Key:
1.
Firstattempt
1)A2)C
Secondattempt
3)C
Thirdattempt
4)C
5)B:.
Fourthattempt
6)C
2.
1),thereceptionistreplied,
“Holdon,’llconnectyou.”
2)
for,hesaid,
“I’mafraidyou’vedialedthewrongextension.”
3),shesaid,
“Oh,’s
extension,please?”
4)Whenthereceptionistrealizedshehadgiventhewrongextension,she
said,
“I’mverysorry,Ididn’’llputyouthroughright
.”
5),sheexplained,
“It’smeagain—’mstillhavingtroublegettingthrough
toHenryMiller…Canyouhelp?”
6),HenryMiller
replied,:.
“Oh,I’mterriblysorryforthetrouble.”
Unit4
Key:
Formal/InformalSignalsentences
1Formal*Goodafternoon,I’dliketocallthemeetingtoorder.
*Firstofall,let’sdiscuss…
2Informal*OK,everyoneishere…
*So,whydon’twestartwith…
3Informal*Right,youknowwhywearehere.
*Maybeweshoulddoitlikethis…
4Formal*WelcometoBCG,andtowhatIamsurewillbethe
beginningofamajornewalliance.
*Todayourpurposeisto…
5Informal*Right,let’sgetdowntobusiness…
*Isuggestwedealwiththat…
6Formal*Well,gentleman,it’sapleasuretobeheretoday…
*I’dliketostartwith…
Key:
•1)Arriveatthemeetingaheadofschedule.
•2)Considerusingataperecorder.
•3)Useaconsistentformat.
•4)Followtheagenda.
•5):.
•6)Listspecificoutcomes.
•7)Afterthemeeting,writeameetingreportfromyournotes.
Key:
FFFTF
Key:
•1)Tofigureoutthereasonforthesalesdropandtheactions
tobetaken.
•2)Thesalespeoplearenotverymotivated.
•3)No,becausethesalesquotasareprettyhigh.
•4)Heproposestolowerthequotas.
Unit5
Key:
CBBCA
ScriptsUnit5
Key:
CBBCA
Task2Receivingvisitors
Key:
1)dailyroutineintheoffice:.
2)whetherthevisitorhasanappointmentornot
3)greetthevisitor
4)thevisitor’sname,titleandposition
5)apologizeandmakesomesuggestions
6)expressregretandexplainwhy
7)date,time,nameandthefirmthevisitorworksfor.
8)considerateandwarm
9)keepthevisitorfullyinformedofthesituation.
PartIVViewingandSpeaking
Video1Goingthroughcustoms
Key:
1)WhatisthepurposeofGeorge’stravel?
Georgeistravellingonbusiness.
2)Howlongishegoingtostay?
Hewillstayforaboutaweek.
3)WhohasinvitedGeorgetoattendthetradefair?:.
Hehasbeeninvitedtoattendthetradefairbyhisbusiness
associates.
4)Whatisinthebag?DoesGeorgehavetopaydutyonit?
’sduty-free.
5)ArethefourpacksofcigarettesthatGeorgehasdutiable?Whyorwhy
not?
No,goodforpersonaluseratherthancommercialusearenot
subjecttoduty,andtheyarewithinthelimit.
Key:


ScriptsUnit6
PartIIListeningandSpeaking
Task1ApresentationbyanHRManager
Key:


,000
:.




Task2CompanyprofileofOracle
Key:
CompanyProfile
oPresenter:1)MonicaLi
oTitleofthepresenter:2)ManagerofthePRDepartmentofOracle
China
oStatus:Largest3)enterprisesoftwarecompanyintheworldthefirst
4)globalsoftwaregiantinChina
oEstablishedtime:in5)1977
oHeadquarters:RedwoodShores,6)California
oEmployees:7)42,000
oAnnualRevenue年营业额:8)11billiondollars
oDevelopmentinChina:enteredChina’smarketin9)1989;setup
)1991.
oOracleChinaBranches:Beijing,Shanghai,Guangzhouand11):.
oServicesprovided:9iE-Businessplatform,E-BusinessSuite,
consultingservices,12)educationandsupportservices.
PartIVViewingandSpeaking
Video1Makingastart
Key:
BADEC