文档介绍：Subject 主题4
Category, Item, Area and Specific
Questions asked by the Baldrige
Model
波多里奇所要求的类、条款、区域
和特殊问题
2017/11/10
1
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Customer and Market Focus
顾客和市场关注
Strategic Planning
战略策划
Human Resource Focus
人力资源关注
Process Management
过程管理
Leadership
领导力
Business Results
经营结果
Measurement, Analysis, and Knowledge Management
Organizational profile: 组织简介
Environment, Relationships and Challenges环境、关系和挑战
Baldrige Criteria for Performance Excellence Framework: A Systems Perspective
波多里奇业绩卓越框架:系统性方法
2017/11/10
2
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Leadership Triad领导力三元组
Leadership (Category 1), Strategic Planning (Category 2), and Customer and Market Focus (Category 3) represent the leadership triad. These Categories are placed together to emphasize the importance of a leadership focus on strategy and customers. Senior leaders set anizational direction and seek future opportunities for anization.
领导力(第1类),战略策划(第2类),顾客和市场关注(第3类)是领导力三元组。这些类放在一起是为了强调领导关注战略和顾客的重要性。高层领导建立组织的方向并寻求组织未来的发展机会。
2017/11/10
3
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Results Triad结果三元组
Human Resource Focus (Category 5), Process Management (Category 6), and Business Results (Category 7) represent the results triad. anization’s employees and its key processes plish the work of anization that yields your business results.
人力资源重点(第5类)、过程管理(第6类)、以及经营结果(第7类)是结果三元组。组织的员工及其关键过程是完成经营结果的全部。
All actions point toward Business Results—posite of customer, product and service, financial, and internal operational performance results, including human resource and social responsibility results.
所有活动都是以综合经营结果为导向—顾客群、产品和服务、财务的以及内部运作的业绩结果,包括人力资源和社会责任结果。
2017/11/10
4
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System Foundation体系建立基础
Measurement, Analysis, and Knowledge Management (Category 4) are critical to the effective management of anization and to a fact-based system for improving performance petitiveness. Measurement, analysis, and knowled