文档介绍：Chapter 6 Training and Developing Employees
Training and Development
petitive Advantage
Issues and Practices
Manager’s Guide
LEARNING OBJECTIVES
Understand why effective training and development programs petitive advantage.
Describe the steps involved in management ession planning.
Describe the type of training provided in management development programs.
Opening Case: petitive Advantage at Tesco
Problem: Getting new employees properly oriented to their jobs
Solution: Providing an effective employee orientation training program
How the orientation program petitive advantage
Employees understand their role in customer service, helping to meet pany’s goals, and improving their motivation levels
Good relationships forge between managers and staff
1. Linking Training and Development petitive Advantage
Training and development contribute petitive advantage by:
Enhancing recruitment
Building petence
Reducing the likelihood of unwanted turnover
Be cost efficient
(1) Enhancing recruitment
Recruitment is enhanced when applicants know there is a quality training program available.
Part of worker happiness in a career is to keep building on current skills.
(2) Building petence
Technical training
Training in technical knowledge and skills for individuals hired to fill entry-level jobs
Orientation training
To learn about their jobs, pany, and its policies and procedures
Literacy training
To improve basic skills in such areas as writing, basic arithmetic, listening/following oral instructions, speaking, and understanding manuals, graphs, and schedules
a. Increasing petence of new employees
b. Increasing petence of current workers
Remedial training
Implemented when workers are deficient in some skills
Change-related training
Used to keep up-to-date with various changes including technology, laws or procedures, or anization’s strategic plan
Instructional programs for developmental purposes
Provide employees with the appropriate skills needed