文档介绍：to NEW ASSOCIATE ORIENTATION
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新员工入职培训
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ORIENTATION OBJECTIVES 入职培训目标
Introduce you to your new family 介绍新成员,新家庭
e familiar with Starwood and Sheraton 了解XXX和XXX
Begin to build the culture that will e our winning formula 建立良好的酒店文化以帮助我们成功
Have knowledge to answer guest questions 具有足够的知识来回答客人提出的问题
Know the standards & procedures for Sheraton Suzhou 了解本酒店的规章制度…
ORIENTATION PROGRAMME 入职培训内容
DAY ONE 第一天
Orientation objectives, schedule 培训目标、日程
e Speech by General Manager 总经理致欢迎词
The Brand 品牌
Starwood Cares Program XXX关爱宾客服务计划
STAR Service Standards I STAR服务标准(1)
Hotel Information & Tour 酒店信息介绍及参观酒店
HR Benefits 人事福利
ORIENTATION PROGRAMME 入职培训内容
DAY TWO 第二天
Teamwork Activity 团队活动
STAR Service Standards II STAR服务标准(2)
Starwood Preferred Guest XXX顾客优先计划
STAR Service Standards III STAR服务标准(3 )
Team Work 团队精神
Grooming 个人清洁卫生
Controlling Expenses 控制花费
Everyone as a Salesperson 每个人都是销售人员
Quality Customer Service 高质量的对客服务
Conservation 节约能源
ORIENTATION PROGRAMME 入职培训内容
DAY Three 第三天
Teamwork Activity 团队活动
STAR Service Standards IV STAR服务标准(4)
Career Development 事业上升
Fire safety 防火
First-aid 急救常识
Safety & Security 安全防范
Test & Team Activity 测试及团队活动
Wrap up 结束语…
HSK
Starwood Family XXX大家庭
Objectives 目标
Describe the history of Starwood 描述XXX的历史
List the family of brands 列出XXX旗下的所有品牌
Know about Starwood Asia Pacific 了解XXX亚太分部…
Starwood Lodging
History of Starwood XXX的历史
1991 Began as Starwood Capital XXX成立
1993 Starwood Lodging bought first hotels XXX集团收购了第一批酒店
1998 — Events 事件
Merged with Westin Hotels & Resorts 合并了寰鼎酒店和度假村
Acquired Sheraton 并购了XXX公司
Launches W Hotels 创办了最新的饭店品牌 W 饭店