文档介绍：绩效工作坊
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调查问卷
姓名或代号 6 月日
1. 为什么绩效管理往往是令各级经理头疼的事?
2. 你认为绩效管理的目的是什么?
3. 你认为绩效管理的主要内容或主要步骤是哪些?
4. 你认为改进绩效管理的关键是什么?
5. 请给绩效管理下一个定义
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No problem can be solved from the same consciousness that created it.
由于某种心智模式而产生的问题,如果想用同样的心智模式去解决,是一定行不通的。
— Albert Einstein
“全球第一名人”如是说…...
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绩效管理模型
指标
目的
酬报
评估
沟通
企业文化
企业文化
企业文化
企业文化
(教练)
A process for establishing a shared understanding about what is to be achieved, and how it is to be achieved, and an approach to managing people that increases the probability of achieving ess.
一个对目标及如何去实现目标形成共识的过程;一种通过对人的管理去提高成功的概率的思路或方法
我们的绩效管理定义
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John Kennedy Effect
Performance management, like Kennedy’s speech, is an
act munication that empowers people to rise up to
a calling that’s bigger than themselves - not the tool of
Orwellian dictators. As an ongoing process of planning,
coaching, reviewing, and rewarding, it can inspire people
to reach for goals as momentous as putting a man on the moon.
Performance management puts the wind in their sails.
— David McClelland
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平衡计分卡(BSC)
公司
愿景和战略
客户维度
内部流程维度
财务维度
学****与发展维度
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平衡计分卡(BSC)
方向性目标(Objectives)
测量内容(Measures)
具体进度
(Targets)
行动方案
(Initiatives)
顾客维度
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The Hierarchy of Measures
Financial
Customer
ROCE
Customer
Loyalty
On-Time
Delivery
Employee
Skills
Process
Quality
Process Cycle Time
Internal/Business Process
Learning and Growth
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The Internal-Business-Process Perspective - The Generic Value-Chain Model
Customer Need Identified
Customer Need Satisfaction
Identify the Market
Create the Product/ Service Offering
Build the Products/ Services
Deliver the Products/ Services
Service the Customer
Innovation Process
Operations Process
Postsale Service Process
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