文档介绍：8-D Problem Solving Process
Objectives
Provides participants with hand-on experience using
a systematic process for plex cause unknown
situations
2. The problem solving process posed of 8 systematic
steps with decision analysis and problem definition
techniques are featured. It emphasizes on utilization of cross function teams and provides position
of those teams
3. The business impact the achievement of six sigma quality
and ultimately total customer satisfaction by utilizing a
problem solving process to find root causes and achieve
permanent solutions
8-D Problem Solving Process
8-D Problem Solving Process
Course Outline
1. Apply 8 step systematic process in identifying, correction and
plex problem
2. Choose the appropriate analytical and systematic team through
the 8 steps
3. Practice using the 8 steps reporting system including preparation
of a concern analysis report
4. Working as a team
8-D Problem Solving Process
Overview
Step 1 : Team Formation
Step 2 : Describe the Issue
Step 3 : Containment Plan
Step 4 : Root Cause Analysis
Step 5 : Corrective Action Plan
Step 6 : Preventive Action
Step 7 : Verification
Step 8 : Congratulations
TABLE OF CONTENTS
8-D Problem Solving Process—Overview
Structured Team Problem Solving
Objective
--To use efficient, data-based approach for problem solving &
corrective action
Strategies
Learn the systematic steps for effective team-oriented
problem solving
Use the approach as framework for applying statistical &
qualitative methods to anization’s priority concern
Report the results of your problem-solving efforts for
documentation & future reference
Continue to improve anization by applying these
methods, project by project to each concern on priority list
8-D Problem Solving Process
Use the 8 STEP
PROBLEM
SOLVING process
only when the cause is
unknown!!!
8-D Problem Solving Process Inhibitors
1. Problem Described Incorrectly
- problem description was no