文档介绍：职位描述文件
职位识别信息
职位名称
Assistant Manager, Planning & Development
所属部门
Contact Center
职位编号
所在城市
工作地点
Contact Center
出差要求
□无□偶尔□经常□常驻
版本号
生效日期
2005年6月15日
工作网络关系
直接上级职位
Head, Travel Academy
汇报职位
直接下级职位
Training Leaders (Application/E-portal & leadership Development) & Administrator
人员管理权限
薪酬
□无□建议权□决定权
直接下级人数
3
绩效
□无□建议权□决定权
直接管辖团队
5-7
配备
□无□建议权□决定权
业务指导职位
Sr. VP, Contact Center; General Managers of other departments
对职位产生影响的外部机构
受到职位影响的外部机构
任职资格
教育程度
Graduate
专业方向
training, human resources or social science
工作经验
4 year or above in Customer Care or Call Centre Operation experience in which one year should be in supervisory or above
行业经验
培训经历
管理技能
Control
Planning
Delegation
Coordination
专业技能
managerial experience of training in MNC corporations
通用技能
Communication
Leadership and people management
职位目的与职责
职位目的(存在的理由,限制和目标)
To lead a team of training leads to support efficient operations of the contact center as well as various business lines of pany as a whole.
职责范围
(名称、定义、该职责所要达到的结果/目标)
责任级别
(全部/部分/协助)
衡量标准
(数量、质量)
Operational level
To mend and formulate training strategy and execute training plans
To develop management trainee and leadership programs as to supplement quality leaders for business growth
To partner with ex