文档介绍：企業經營典範或思維的挑戰與改革
李榮貴
交通大學工業工程與管理系
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In today's frenzied environment, we must constantly ask if we need new technology, what technology, and when, if anization is to eed and grow. Caution is required, however. Our experience has proven time and again that new technology alone is far from sufficient to yield bottom line results from our IT investments.
Dr. E. M. Goldratt
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Business Process Reengineering:
The initial Definition
The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance (cost, quality, capital, service, and speed)
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企業的五大管理流程
產品開發
生產規劃與執行
採購
客戶訂單管理
財務/管理會計,報表彙整
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A Methodology for Process Reengineering
Identify customers and stakeholders and determine their critical requirements
Map the existing processes
Measurement process performance
Redesign the existing process
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A Simple Case
IT Implementation
Continuous Improvement
Process Reengineering
Problem?
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Process Reengineering:
What it is
Challenging old assumptions and rules
Rebuilding processes/systems
Starting from scratch
Thinking out of the box
Integrating diverse processes
A shift in paradigms
Do we really do what it is when we initiate a BPR project?
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People
Business Process
Technology
Integration Framework
Strategy Direction And Alignment
A business model is an integrated entity of people, business process, and technologies
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Major Issue:
We need to deal with people (organization and culture change), to devise strategy direction and do alignment.
We need to break all the rules.
We need a Total Solution and do differently.
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Two Fundamental Questions for ERP Implementation
What value does you expect the ERP bring?
When does the ERP bring value?
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