文档介绍：该【浙江省饭店运营质量提升措施100条 】是由【小吴】上传分享，文档一共【7】页，该文档可以免费在线阅读，需要了解更多关于【浙江省饭店运营质量提升措施100条 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
浙江省饭店运营质量提升措施100条
为进一步提升浙江省饭店企业的管理和效劳品质，提高宾客满意度，有效实现饭店行业的转型升级，特制订?浙江省饭店运营质量提升措施100条?，供饭店企业参考。
一、综合运营质量要求
1、饭店建立质量管理体系，确定质量管理前景和目标；
2、饭店有效地运行质量管理体系，并落实具体的工作方法；
3、饭店有质量管理口号，并且为员工所熟知；
4、饭店总经理重视运营品质的管理，并参与质量管理标准和策略的制定与实施；
5、饭店及时总结运营质量管理的措施和经验，并与同行共享；
6、饭店有宾客满意度和员工满意度测评系统，并且运行正常；
7、饭店各部门有运营质量的检查、评估和考核，且运行良好；
8、饭店内部开展TQM〔全面质量管理〕、零缺陷等质量管理活动；
9、饭店有提高员工质量管理意识的相关培训且纪录完整；
10、饭店各部门有完备的管理制度、运行标准和操作程序；
11、饭店高度关注网络预订价格信用，及时处理宾客投诉和网络点评，有良好的市场声誉；
12、饭店建立“首问负责制〞，第一时间解决宾客问题，及时满足宾客需求；
13、建立员工授权机制，以确保及时处理宾客投诉；
14、建立内部信息沟通机制，保证效劳衔接通畅，提高宾客满意度；
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
15、建立内部质量责任追究制度，防止质量问题和事故的重复发生；
16、饭店积极参与当地旅游管理部门开展的质量提升活动；
17、饭店能够根据自身条件，优化周边环境，并保持良好的社区关系；
18、饭店建立健全的能源管理制度，节能降耗效果明显；
19、饭店后勤效劳支持系统配置完善到位，后台管理有序，环境优良；
20、饭店采用智能化设施和信息管理系统，以优化效劳提供，提高效劳效率；
21、饭店效劳人员仪表仪容、精神状态良好；正确佩戴工作名牌；无聊天、串岗现象；遇见宾客时，能够微笑、问候并让道；
22、效劳人员熟知饭店效劳信息，能熟练应答宾客询问；
23、效劳人员行为举止、效劳语言优雅到位，有适合效劳对象的外语效劳；
24、饭店对客效劳提供效率高，效劳响应有时间规定和要求；
25、饭店效劳设施配置能满足目标市场的需求；
26、饭店各区域灯光和照明设计完善，具有视觉舒适度；并保持所有灯具完好无损；
27、饭店在建设、改造过程中充分考虑环境保护和预防污染等措施。
二、前厅和公共区域
28、饭店周边的道路交通设施良好，具备良好的可进入性；
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
29、饭店的交通工具配备能够满足目标市场宾客的需求；
30、饭店的车辆流线设计合理，停车设施完备，车辆停放的指挥、效劳到位；
31、饭店有良好的内外部绿色植物配置，并养护得当；
32、饭店功能区域划分合理，方便宾客在饭店内的活动；
33、饭店的指向系统明晰，标牌设计特色明显、制作工艺精良；夜间霓虹灯保持完好无缺损；
34、饭店室内外公共区域整洁，清洁卫生制度、措施到位；
35、饭店注重室内空气质量管理，店内空气质量符合有关标准与标准；
36、饭店内部新风系统运行良好，各区域空气清新，无异味；
37、饭店无影响宾客舒适度的噪音污染〔包括外界噪音、空调和管道噪音等〕；
38、前厅效劳用品〔电脑、电话、门厅设施等〕完备且有效；
39、饭店能提供高效标准的礼宾效劳、行李存放效劳及贵重物品保管效劳；
40、饭店入住和结账效劳快捷、信用卡使用便利；
41、饭店有常住宾客的偏好信息收集和管理系统，并有效运行；
42、饭店公共区域无线网络〔Wi-Fi〕信号实现全覆盖，并且使用方便、流畅；
43、饭店公共卫生间保持负压，排气效果良好，无异味；
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
44、饭店内部交通设施〔如电梯、扶梯和通道〕设计平安合理，使用效率高；
45、饭店配备有为残障人士提供效劳的设施。
三、客房运营质量要求
46、饭店各项设施设备保养制度完善，运行状态良好；
47、饭店效劳用品配备专业化，方便对客效劳；
48、供客人使用的用品平安、便利，符合星级档次；
49、客房用具、用品〔如床具、布草等〕干净整洁，无异味，舒适度良好；
50、客房用茶杯和漱口杯均经过消毒杀菌处理，并采用替换式；
51、客房采用饭店专用的电话机，效劳响应及时；
52、客房电视机频道丰富、操作方便、收看效果好；
53、客房有线、无线网络信号稳定，使用平安方便，连接便捷，网络速度快；
54、客房灯具完好，照明度符合客人需要；客房开关、插座位置设计合理，中英文标识清晰，方便客人使用；
55、卫生间洗涮设施和用品〔如肥皂、牙膏、沐浴液、洗发液〕质地优良；
56、卫生间沐浴设施完好，热水出水快，水温稳定，排水顺畅；
57、客房卫生间排风效果良好，噪音低；客房效劳人员经常检查卫生间地漏，并保持水封完好有效；
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
58、饭店电话效劳〔总机、客房效劳中心等〕亲切、准确、高效率；通话中让客人等候时间不超过30秒；
59、客房有送餐、洗衣熨衣、擦鞋和充电器等效劳提供，效率高，质量好；
60、客房能够应客人要求提供房间整理和开夜床效劳，且具有个性化特色；
61、饭店客房及卫生间清洁用抹布须实行分色管理，分类使用；
62、饭店叫醒效劳准确无误，且有特色效劳设计；
63、客房有细节效劳、特色效劳和个性化效劳设计。
四、餐饮运营质量要求
64、饭店餐厅配置合理，菜式符合餐厅特色；
65、早餐厅〔咖啡厅〕用品用具完备、专业、有档次，方便客人使用；餐桌布置整洁、标准，备用调味品到位；并提供报纸、杂志等读物；
66、饭店早餐食物和饮料品种丰富，原料讲究，并保证菜食提供；热菜有加热措施；咖啡〔茶〕质量和温度到位并主动续杯；
67、饭店各餐厅菜单明码标价，设计、印制精良，英文翻译准确；
68、餐厅点菜效率高，效劳人员能够为客人设计宴请菜单，菜品组合搭配科学健康；上菜速度快，并确保冷菜冷，热菜热；
69、酒水效劳标准，能提供专业到位的红葡萄酒醒酒、白葡萄酒〔啤酒〕冰镇等效劳，并能根据不同的酒提供相应的酒杯；
70、制定完善的餐饮原料采购制度，保证餐饮原料的品质及平安性；
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line