文档介绍：This template is the internal standard courseware template of the enterprise
投诉信与复投诉信写作
The common causes for complaer focuses on a single individual, avoid making generalizations about the company or organization.If you need to make a complaint to or about people that you will still have contact with on a regular basis, your letter needs to accomplish its purpose without destroying the relationship. Use tact, and be direct, but respectful.
Include your contact information (name, address, phone number, and e-mail address), if desired, so that the person(s) can reach you to discuss any questions or concerns.If a first letter does not bring action, assume a stronger but still respectful tone in the next one. If two or three letters do not resolve the problem, send one to the president or CEO of the company or entity. In each case, be firm but polite.
Consider this strategy when writing a claim letter:· 1 - opening paragraph (Identify the product or service)· 2 - explain the problem (what is wrong, giving dates, places etc )· 3 - describe extent of damage, inconvenience · 4 - what action/compensation expected (propose solution)· 5 - close (End the letter respectfully)
Tip:  Suggest why it is in the recipient's best interest to grant your request: appeal to the recipient's sense of fairness, desire for continued business, but don't threaten. Find some way to view the problem as an honest mistake. Don't imply that the recipient deliberately committed the error or that the company has no concern for the customer. Toward the end of the letter, express confidence that the recipient will grant your request.
Typical sentences for reasons of complaints
1. We have received many complaints from the customers concerning the tooth brushes under our Order No. 6678.
我们收到了许多客户对你们供应6678号订单牙刷的投诉。
2. On checking the camera I discovered that it did not (or did not appear to) function.
经检查我发现照相机(似乎)不能正常使用。
3. I really must complain about the qual