文档介绍：Performance Architecture Presented by Focused Management Inc..
Facilitating Performance Improvement Through Better Use Of Information And The Application Of Decision Support Tools
2017/11/12
At Issue
anization needs to measure and manage performance to excite stakeholders and satisfy their demands
Today’s tools do not provide Senior Management with the knowledge necessary to make informed & correct decisions
Decision making needs facts
The Problem
Depending on one’s background, experience, personal preconceptions, function, etc… everybody will anizational performance from a slightly different perspective
In the business world, this results in what we call “The Fish Tank Syndrome”
“Man looks at his world through transparent templates which he creates and then attempts to fit over the realities of which the world posed.”(Personal Construct Theory - (PCT) e Kelly)
The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
Perspectives vary!
– Which is correct?
Implications of the Fish Tank Syndrome
A consistent & clear view of what anizational performance is required in order to manage performance
People behave as they are measured
The only purpose for measurement is to influence human behavior
We need a constantly available set of reference points to which we can return
We need a living repository in which locate and maintain knowledge
Result – What Is At Stake
Inappropriate measurement systems can be costly experiments
Sobey’s $50m ERP write off
Boeing’s production problems in the late 1990’s
Malcolm Baldridge winner, Wallace Co’ bankrupt
Fortune panies will face a $ Billion knowledge deficit next year
By how much can profit be increased by changing your product/market mix to focus on your most profitable products.
The Solution
Focused Management’s Performance Architecture
bination of a business logic methodology, relevant software and systems implementation expertise
The Performance Architecture
System