文档介绍：课程要求
学期总评
(100分)
期末笔试70%
出勤率+课堂表现20%
2次测试10%
平时成绩30%
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Hotel English
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Introduction of Reception Desk Service
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Topic 1
A brief introduction of
front office service
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information:
The front office service plays an important part in modern hotels. All this makes it possible for hotel guests to take the advantages of the reception office.
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Activity 1: Listening
Listen to the tape twice and try to answer the following question:
(1) What is the name of the inn?
(2) Where is the inn?
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Here is a short video of the dialogue above.
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Activity 2: Role-play
Work in pairs about this topic, one for guest, and another for hotel employee. Finish the task of introducing the function of the front office service in the hotel.
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Offering registration
Foreign currency exchange
Front office service
Room reservation
Check in
Check Out
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2
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Some related words or sentences
information office 问讯处
reception office 接待室
hotel register 旅客登记簿
registration form 登记表
manager 经理
attendant 服务员
office clerk 值班服务员
waiter (餐厅)服务员
waitress (餐厅)女服务员
The Reception Office is straight ahead. 接待处就在前面。
e to our hotel. 欢迎光临。
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