文档介绍：该【酒店管理质量中英文对照外文翻译文献 】是由【1781111****】上传分享，文档一共【13】页，该文档可以免费在线阅读，需要了解更多关于【酒店管理质量中英文对照外文翻译文献 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。:..《酒店管理质量中英文对照外文翻译文献》摘要:hotels,previousstudieshaveexaminedtheeffectsofQMonperformance(-;NicolauandSellers2010;)althoughthehotelindustryhasbeenexaminedtoalesserextentanizations(Rubio-;).Inaddition,tothebestofourknowledge,,:(a)toidentifyanempiricaltaxonomyofQMinthehotelindustry,(b)toassesswhethermoreadvancedQMhotelsachievebetterperformancelevelsand(c),first,,thepapershedslightonthepossibleselectioneffectinthehotelindustry.,populationforthisstudywas3to5-starindividualhotelestablishments,includingindependentandchain-affiliatedhotels,(UNWTO2013).(24173-starhotels;20634-star;and2905-star).,fourrepresentativesofhoteliersassociations,,weindicatedthatQMquestionsshouldbeansweredbythepersonresponsiblefortheQMofthehotel,,%%foraconfidencelevelof95%,andtheleastfavourablesituationofp=q=%,,thestudyhasidentifiedataxonomyofQMusingfourmanagerialsystems(operative,information,strategicandtechnical),,,asveryfewstudieshaveexaminedtheselectioneffect,,.:..文献信息:文献标题:Doesqualitymanagementimproveperformanceorviceversa?Evidencefromthehotelindustry(质量管理能否提高绩效,或反之亦然?来自酒店业的证据)国外作者:TarJJ,Pereira-MolinerJ,etal文献出处:《ServiceBusiness》,2017,11(1):23-:英文2283单词,12593字符;中文4193汉字外文文献:Doesqualitymanagementimproveperformanceorviceversa?EvidencefromthehotelindustryAbstractThispaperhasseveralaims:(a)toidentifyanempiricaltaxonomyofqualitymanagement(QM),(b)toassesswhethermoreadvancedQMhotelsachievebetterperformancelevelsand(c),,,,:Qualitymanagement;Performance;Clusteranalysis;Selectioneffec;Hotelindustry.:..(QM)isamanagementsystemthatincludesasetofpractices(leadership,peoplemanagement,stakeholderfocus,planning,informationandanalysis,processmanagementandsuppliermanagement)formanaginganorganization(Dale1999;),(;Lee2012;;Molina-;;),anizationsdonotachieveanybenefitsfromQM(;YeungandChan1998;).,structuralequationmodellingorsimilartechniquesinordertoidentifydirectandindirectrelationshipsbetweenQMpracticesandperformanceinanizations(Alonso-;Kaynak2003;Prajogo2005;Sila2007;;Yang2006).AfewstudieshaveidentifiedanempiricaltaxonomyofQMinthemanufacturingandserviceindustriesandthenexamineditsassociationwithperformance(;),althoughmostpreviousstudieshaveexaminedtheeffectsofQMonperformance,veryfewstudiesindicatearelationshipinthereversedirection,namelyasaselectioneffect,wherebyfirmswithbetterpaniesthatimplementQM().Inthecaseofhotels,previousstudieshaveexaminedtheeffectsofQMonperformance(-;NicolauandSellers2010;)althoughthehotelindustryhasbeenexaminedtoalesserextentthananizations(Rubio-;).Inaddition,tothebestofourknowledge,,newstudiesaboutthesetopicswillbe.:..:(a)toidentifyanempiricaltaxonomyofQMinthehotelindustry,(b)toassesswhethermoreadvancedQMhotelsachievebetterperformancelevelsand(c),first,,(;;;).Thesestudiesexaminingananizations,,somescholarshavesuggestedtheneedforfurtherstudiesanalysingtheassociationwithbusinessperformance,,Leeetal.(2003).(2003)identifiedfourtypesofQMsystemsinmanufacturingfirms:undevelopedqualitysystem,framedqualitysystem,(efficiency,customersatisfactionandbusinessperformance),modatetheirQMsystem.:..andachievesslightimprovement[]anizationalperformance,especiallymarketinggrowthandfinancialgains,cannotbeachieveduntilastrategicqualitysystemisestablished().ThesestudiesonempiricalanizationswithahigherlevelofadoptionofQMpracticesoutperformedthosewitharelativelylowerlevelofimplementationofQMpracticesincustomersatisfaction,employeesatisfaction,,thepositiveeffectofQMonplaints,encouragerepeatpurchasingandimproveservicequality(Alonso-;CasadesusandKarapetrovic2005;;.al2003;LaiandCheng2003;;Sila2007;Singh2008).TheliteraturehasalsofoundthatQMinhotelsmayincreasehotelguestsatisfaction(Alonso-;NieldandKozak1999;).Basedonthispreviousliteraturereview,thefollowinghypothesisissuggestedforthehotelindustry:H1ThehighertheQMlevel,,,,,whichinturngivesthefirmagreatermarketshareandbettercompetitivelevels(Deming1982;EvansandLindsay2002).FirmswithahigherlevelofQMmayachievecustomerandpeoplesatisfaction,processimprovementandbettersuppliermanagement(Alonso-;;).,,Herasetal.(2002)showedthatfirmswithabetterfinancialperformancehaveahigherpropensitytoseekquality.:...(2008)(2011)testedthedifferencebetweenhighandlow-performingfirmsandfoundthathigh-(2013)alsoexamineddifferentpracticesinlowerandhigherperformersandfoundthebiggestdifferencesintheadoptionofQMpractices,statisticalprocesscontrol,,andtheniflowerperformerswanttocatchupwiththebestperformers,,financialperformancemayinfluenceQM().Thismaybeexplainedbyaselectioneffect,thatis,anex-,therehavebeennostudiesontheselectioneffectinthehotelindustry,andbasedonthepreviousreasoning,weproposethefollowinghypothesis:H5Thebetterthebusinessperformance,-starindividualhotelestablishments,includingindependentandchain-affiliatedhotels,(UNWTO2013).(24173-starhotels;20634-star;and2905-star)..:..outwithsevenhotelmanagers,fourrepresentativesofhoteliersassociations,,weindicatedthatQMquestionsshouldbeansweredbythepersonresponsiblefortheQMofthehotel,whilebusinessperformancequestions