文档介绍：国际品牌酒店内部控制
Outline
Room sales
Treasury
Receivables
Food and Beverage Sales
Purchases and stocks
Personnel and payroll
Risk prevention
ROOM SALES
Guarantees of payment
Guest in house control
No plimentary
Rebate/Paid out
Room reconciliation
Breakfast
ROOM SALES -Guarantees of payment
-Is a credit card authorisation / advance payment requested for the individual guests?是否对个人客户要求信用卡授权/提前付款?
-Are the guarantees of payment for Corporate Guests and vouchers for Tour Operators requested?是否对公司客户要求付款担保,以及对旅行社机构要求凭据?
-Is a suitable payment guarantee required from Corporate Guests and Tour Operators whose extras are not covered?对公司客人和旅行社人员的额外消费是否要求了适当的付款担保?
ROOM SALES -Guest in House control
Are the daily controls performed on a spot check basis formalised?
在抽查的基础上进行的每日控制是否正式化?
Which elements are checked?检查了哪些要素?
-Suitable guarantees of payment适当的付款担保
-Rates applied适当的房价
-Existence of the points of sales bills销售点的账单是否正确
-Client's signature on the points of sales bills在销售站点的账单上客人的签名
ROOM SALES -Guest in House control
-Removal of documentation from Front Office files after client departure客人离店后,将客人资料从前台文档中转出
-Guest over credit limit客人消费超过信用限额
-Permanent bills account follow-up永久账户(或称假房/哑房等未决事项的账户)跟进
-Debtors waiting to be transferred to the Back Office等待被转入后台的应收账款
-Local requirements in terms of guest registration at check-in (ex: police form for each foreign guest)当地有关客人入住时登记的要求(如公安部门要求的每位外表)
ROOM SALES -Guest in House control
Are the controls supervised formally by the hierarchy?以上控制是否由更高层上级督导?
Is the deposit of guests valuables left in the hotel safe as well as the remittance of keys of individual safe located at the front desk (and their return) formalised on a counterfoil book?客人寄存在酒店保险柜的贵重物品以及保留在前台(以及其归还)的各个保险柜的钥匙是否规范地记录在登记簿中?
ROOM SALES -No shows
Are the no-shows invoiced?对预订未到的客人是否收取费用?
Are the no-shows formally and statistically followed up and categorised under the headings of "occurred", "invoiced" and "paid"?对预订未到的客人是否正式统计及跟进,并按照“已发生”,