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S may be moribund, but panies, the is still finding cost-saving new uses. "B2E--business-to-employee--didn't have a crash," says Bipin Patel, in charge of developing the potential of the corporate at the Ford pany. "It's still growing."
Ford has gone further than panies to get its employees online: it offered its American employees puters, and 90% of them accepted. Ford hopes that the free PCs will save its own and its employees' time by moving services online. General Motors, Ford's great rival, considered a similar scheme but found that most employees willing to use PCs already had them. It is helping staff to pay for high-bandwidth connections instead.
At Ford, the human-resources department has pioneered a scheme to provide up-to-the-minute information to employees about pay and benefits. In the past, employees sometimes found that it took weeks to get a copy of the pay information they needed to do their tax returns, and the department's staff spent mind-numbing hours answering the same questions from hundreds of different employees. Now employees can look at a password-protected site that displays their payslips over the previous 18 months. They can see all deductions, and the hours they worked. All this information was on the human-resources database: displaying it to employees has saved staff time.
"People want more and more of this self-service inform