文档介绍：酒店调查问卷
尊敬的贵宾:
请拿出你宝贵的1分钟时间来完成这份问卷,以便我们提高服务质量为您更好的服务。完成后,您将得到本店提供的精美礼品一份。在您的选择下画“√”谢谢!
对于您来说,酒店哪个方面的服务是您最在意的?
A. 仪容仪表 B. 礼节礼貌
F. 超品质服务
对于您来说,在入住过程中,本店让您最满意和最不满意的部门分别是?
最满意:
最不满意:
您对本店的综合评价是?
。让您非常享受,有家的感觉
。让您感到十分愉快,有惊喜的服务
。让您满意,服务中规中矩。
。让您不太满意,服务有不够到位
。让您大发雷霆,服务非常不到位,并且不会推荐朋友入住。
祝你住店愉快!
Hotel questionnaire
Dear guests:
Please take out your precious time of 1 minutes plete this questionnaire, in order to improve our service quality and better service for you. pletion, you will get to the shop for a gift. In your choice of painting"√" thank you!
For you, the hotel which service is your mind?
A. appearance B. Etiquette specification plaint handling
service F. super quality service
To you, in the process, we give you the most satisfactory and dissatisfactory departments respectively is?
The most satisfied with:A. front office B. food and beverage department
C. housekeeping department Department E. Security Department
The most not satisfied:A. front office B. food and beverage department
C.