文档介绍：Operations and Value Chain Management
Chapter 19
© 2007 Prentice Hall, Inc. All rights reserved.
L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter.
What Is Operations Management and Why Is It Important?
Explain what operations management is.
Contrast manufacturing and anizations.
Describe managers’ role in improving productivity.
Discuss the strategic role of operations management.
Value Chain Management
Define value chain and value chain management.
Describe the goal of value chain management.
Discuss the requirements for essful value chain management.
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© 2007 Prentice Hall, Inc. All rights reserved. *
L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter.
Value Chain Management (cont’d)
Describe the benefits that result from value chain management.
Explain the obstacles to value chain management.
Current Issues in Operations Management
Discuss technology’s role in manufacturing.
Tell some of the various quality dimensions.
Explain ISO 9000 and Six Sigma.
Describe mass customization and how operations management contributes to it.
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© 2007 Prentice Hall, Inc. All rights reserved. *
What Is Operations Management?
Operations Management
The design, operation, and control of the transformation process that converts such resources as labor and raw materials into goods and services that are sold to customers.
The Importance of Operations Management
It passes both services and manufacturing.
It is important in effectively and efficiently managing productivity.
It plays a strategic role in anization’petitive ess.
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© 2007 Prentice Hall, Inc. All rights reserved. *
Exhibit 19–1 The Operations System
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© 2007 Prentice Hall, Inc. All rights reserved. *
Manufacturing and Services
anizations
Use operations management in the transformation process of turning raw materials into physical goods.
anizations
Use operations management in creating nonphysical outputs in t