文档介绍：SECRETARIAL PROCEDURES AND  SECRETARIAL ENGLISH
UNIT SEVEN: USING THE TELEPHONE
UNIT EIGHT: TAKING SHORTHAND
ASSIGNMENTS
UNIT SEVEN: USING THE TELEPHONE
(Liu Lin is in her office. The telephone is ringing.)
Who's Calling, Please?
Liu: General manager's office. Can I help you?
Caller: Ah, yes. I'd like to speak to Mr. Gale Thompson, please.
Liu: Who's calling, please?
Caller: Emma Fox.
Liu: Mr. Thompson is away today. I'm his secretary. Perhaps I can help you, Ms Fox.
Caller: Well ...
Liu: Shall I have him call you tomorrow?
Caller: Yes, my telephone number is 621-642267.
Liu: Shall I give him any message, Ms Fox?
Caller: No, thanks.
Liu: Thank you for calling, Ms Fox, Goodbye.
Caller: Goodbye.
Would You Hold on, Please?
Liu: 23267981. May I help you?
Caller: Hello. Is Mr. Thompson there?
Liu: I'll see if he is in the office. May I tell him who is calling, please?
Caller: Jane Graham.
Liu: Sorry, I didn't catch that. Could you repeat it?
Caller: It's Graham, Jane Graham.
Liu: Hold the line, please, Ms Graham ... Ms Graham, I can put you through to Mr. Thompson now.
Thompson: Hello, is that Ms Graham ...?
Would You Like to Leave a Message?
Liu: Miss Liu speaking. Can I help you?
Caller: Hello. My name is Jim Adams and I work for the Far East pany. Can I speak to Mr. Gale Thompson, please?
Liu: Mr. Adams, I'm afraid Mr. Thompson is out at the moment. Would you like to leave a message or would you like to ring back later?
Caller: What time could I reach him?
Liu: He is expected to be back by three.
Caller: Well, I think I'll leave a message. Could you tell him that I called? I leave for New York this afternoon and I'll contact him when I get there.
Liu: I'll do that. Thanks for calling, Mr. Adams. Goodbye.
Caller: Thanks, Goodbye.
(Liu Lin takes the message.)
Telephoning
Telephoning in a language which is not your own is not easy. You should be aware that the person you are speaking to may have difficulties too. Therefore keep the following points in min