文档介绍：The Food and Beverage
餐饮部
Importance
The F&B can account for 2/5 or more of a hotel’s profit.
The F&B is such an indisputable part of a hotel that in China a hotel is called grand restaurant.
2. Food and Beverage Outlets
A deluxe hotel can boast many food and beverage outlets.
It may have an outlet of 2 or 3 of the following national cuisines: French, Chinese, Italian, Japanese or Thailand in addition to the local cuisine.
Usually it also has a coffee shop (snack bar), a lobby bar, a poolside bar, a nightclub, and a disco where food and/or beverage is served
4. Service Evaluation
The restaurant service in a hotel is expected to be fast, polite, very professional and of top quality.
Everything, from the delicacy, taste and sanitation of the food to the stock of the wines, the serving skills of the waiters and waitresses, the décor and the atmosphere and even the background music and the entertainment must correspond with the best eating establishment in the city.
3-Star Rating in the Restaurant Trade
The service quality of a restaurant is evaluated by a three-star rating system, which corresponds with the five-star rating in hotel business.
In a three-star restaurant (similar to a 5-star hotel) only the best food and wines are served.
In a two-star restaurant (similar to a 4-star hotel) you can find the first-rate cuisines.
In a one-star restaurant (similar to a 4