文档介绍：November, 08
Table of Contents
1
Hotel Fact Sheet ………………………………………………………
3
I
Arrival Information
II
Hotel Details
III
Guest Room Information
IV
Services
V
Restaurants & Lounges
VI
Recreation
VII
Attractions & Landmarks
VIII
High-speed Access
2
Introduction ……………………………………………………………
7
I
Definition
II
Capability
III
Schedule
IV
In General
V
MOD Report
VI
Function
3
MOD Responsibilities Manage By Walking (MBW) ……………..
10
I
Handling plaints
II
Guest Accidents
III
Associate Accidents
IV
Handle a Situation of Physical Violence
V
Other Emergency Situations
VI
Fire Situation
VII
Attempted/plish Suicide Control Procedures
VIII
Bomb Threat
IX
Death on Hotel Premises
X
Food Borne Illness Outbreak Notification Procedures
4
Forms attached ………………………………………………………..
35
HOTEL FACT SHEET
Hotel name Renaissance Wuhan Hotel
Address 98 Xu Dong Avenue, Wuchang District
Wuhan, Hubei China
Phone +86 27 8662-1388
Fax +86 27 8662-1288
Toll-free 8662-1288
Sales +86 27 8662-1223
Sales fax 86 27 8662-1213
E-mail /wuhbr
Brief
At Renaissance Wuhan Hotel, you will find a place where business blends seamlessly with pleasure. Elegant, hip, contemporary, this deluxe class hotel sits right where the action is, the dynamic business district of Wucahng. All 300 guestrooms are expressively yet functionally designed, plete amenities to pamper all, whether it is for the well traveled business executive or for the fun seeking leisure traveler. For the seasoned traveler who values the finer things in life, our Renaissance Club Floor offers you just that, doing business and relaxing in fort. We have an indoor pool, Health Club, exciting array of up scale restaurants & Lounges that offer a unique verity of international cuisine infused with local flavor, we are at your beckoning. Our well equipped business center, state of art meeting facilities is always there, ready for your conferencing needs. At the renaissance Wuhan Hotel, is ju