文档介绍：eBay客服模板
【售前篇】 - 1 -
一、价格payment - 1 -
二、买家询问物品细节的问题模版 - 2 -
三、线下交易 - 2 -
四、缺货未发&退件 - 3 -
五、物流 - 4 -
【售后篇】 - 5 -
一、关于询问跟踪号, 如果我们没有跟踪号 - 5 -
二、关于询问跟踪号,有跟踪号 - 5 -
三、感谢购买并要求好评(注意货运时间) - 6 -
四、取消订单,要求好评(少量,大量会被ebay认为刷好评行为) - 6 -
五、定期催好评 - 7 -
六、没有收到货 - 8 -
七、收到货 - 12 -
八、退款 - 14 -
九、退货 - 16 -
十、修改FAQ中差评 - 16 -
【售前篇】
一、价格payment
1、非美国,10个以下,及不能讲价类
免运费
Dear friend,
How are you today?This is ______.
Thank you for you offer and it will be a great pleasure to do business with you.
You know we have to shoulder(负担) the shipping fees(费用),thus(因此) the price we have here is already very low petitive. Hope you can understand.
Have a nice day.
含运费
Dear friend,
How are you today?This is ______.
Thank you for you offer and it will be a great pleasure to do business with you.
The price we have here is already very low petitive,so the lowest price we can provide is showed on the listing。
Hope you If you have any questions,pleases feel free to ask me.
Have a nice day.
能讲价类
不能满足顾客的出价,能提供小折扣
Dear friend,
How are you today?This is ______.
Thank you for your interests in my item.
Perhaps we can’t accept the price you offer. I’m sorry for that.
In fact the price is reasonable .We only have a little/low benefit(利润) .But, we are willing to offer you some discounts if you buy more products at one time. If you buy more than 5 products , we will give 5% discount to you .
If you have any other questions,please tell us.
Have a nice day.
Dear friend,
买家没有paypal账号,想用其他方式付款
Dear friend,
Thank you for your inquiry.
For simplifying the process sake, I suggest that you pay through PayPal. As you know, it always takes at least 2-3 months to clear international check so that the dealing and shipping time will cost too much time.
PayPal is a faster, easier and safer payment method. It is widely used in international online business. Even if you do not want to register a PayPal account, you can still use your credit card to go through PayPal checkout