文档介绍：THE MARRIOTT MANAGEMENT PHILOSOPHY
A living tradition of values and beliefs
"A businessman once said, 'A business eeds not because it is long established or because it is big, but
because there are men and women in it who live it, sleep it, dream it, and build great future plans for it."
"We have realized for a long time that you can't have a service business with a lot of employees without
having people who know how to manage. So we have been teaching our management how to manage, as
well as our employees how to take care of their jobs. Good management and trained personnel are the
most important factors in our business."
"Good personnel will work for petent manager. Go to every length to find, hire, and train good
employees and treat them like your family. This is the crux of your whole operation."
"'When we had six or seven Hot Shoppes, I'd drive to every one of them every day, sometimes twice a
day. Every time I visited, I'd find something was wrong: the root beer was flat or wasn't cold; the lights
hadn't been turned on at night; or the barbeque machine wasn't clean. There were just a lot of things our
management didn't do or didn't see. So I decided then that if we were going to have a lot of places, we had
to hire supervisors to do what I was doing - going from one store to the next, training managers."
"Some of my remarks may appear to be too detailed, but it's the little things that make the big things
possible. The close attention to the fine details of any operation - restaurants, hotels or what-not - makes
that operation first class."
"I think today people have to be better prepared. There's so petition today that you've got to
know your business and what you're doing."
"The Church and parents taught us to be honest, clean personally, good habits, workaholics. In short, to
follow two of the greatest words in the English language: work and pray, a sure formula for ess in any
endeavor."