文档介绍：Understanding Postal Business
Muh. Aras
Nature of Business
Business is exciting
The process of creating a new product or service, doing all the work necessary to make it marketable, and delivering it in a way that customers value and appreciate can be exhilarating
Business is rewarding
Wealth and psychological reward
Business is dynamic
New technology, shifting customers needs, and unique approaches that other businesses take
Business is challenging
Often risky
Opportunities and ess , potential problems and pitfalls
ARE WE IN BUSINESS ?
The Post is a business; it’s beyond doubt.
At the same time, it has many social responsibilities.
This is specially true in the current situation, where we face petition.
Are we managing it as a business?
Business ess
Five critical indicators of business ess are:
Achieving financial performance
Meeting customer needs
Building quality products and services
Encouraging innovation and creativity
Gaining mitment
Service Businesses
Quality in service is a function of the direct interaction between the provider and customers
The role of employees is critical in service businesses since services depend on the interaction between customers and business representatives/ employees
Environmental Scanning
Political Factors
Environmental regulations and protection
Tax policies
International trade regulations and restrictions
Contract enforcement law Consumer protection
Employment laws
anization / attitude
Competition regulation
Political Stability
Safety regulations
Economic Factors
Economic growth
Interest rates & ary policies
Government spending
Unemployment policy
Taxation
Exchange rates
Inflation rates
Stage of the business cycle
Consumer confidence
Sociocultural Factors
e distribution
Demographics, Population growth rates, Age distribution
Labor / social mobility
Lifestyle changes
Work/career and leisure attitudes
Entrepreneurial spirit
Education
Fashion
Health consciousness & welfare, feelings on safety
Living conditi