文档介绍：Kansei Engineering based Theoretical Approach to User Experience Design of Media Services
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ABSTRACT
This paper proposes a theoretical approach to model the value of a media service user experience. We define a media service as a mechanism to generate desirable user experience that is delivered across a multi-device ecosystem for informational/entertainment purposes. The position taken in this approach is that the user experience of service, when delivered well, across multiple devices, is a whole that is greater than the sum of its parts. Alternatively, each touch-point of a service, which the consumer experiences, while important, is even more crucial as a piece of the entire service’s user experience aggregated over time. We propose use of Kansei Engineering approach to refine the user experience design of service iteratively.
Keywords
Service Design Framework, Kansei Engineering for Service Design, User Experience Design, User Experience Value Model, Theoretical Modeling of