文档介绍：Knowledge Portals for Business Engineering -
A Reference Architecture
Christoph Jansen, Dieter Blessing, Volker Bach, Hubert Österle
Institute for Information Management at the University of St. Gallen
Mueller-Friedberg-Str. 8
CH-9000 St. Gallen, Switzerland
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.ch/
Abstract
Knowledge portals provide users with the information and functions they require via a uniform, Web-based interface. Process support is of particular relevance in this context: heterogeneous sources must be selected and processed in accordance with user interests in order to ensure optimal support for the individual user’s processes. Knowledge portals offer huge potential for the area of Business Engineering, which deals with the execution of transformation projects.
In this paper we present a reference architecture for a knowledge portal of this kind, consisting of structured content and functions plus user interface and navigation. An overview is provided of ponents which should be included and those which are optional. These are then discussed on the basis of case examples involving consulting firms. The objective is to help those wishing to establish their own solution in this area and at the same time to permit the classification and assessment of existing solutions.
Motivation
Lew Platt, CEO of Hewlett Packard, takes the view that "panies in the 21st century will be those who do the best job in capturing, storing and leveraging what their employees know" (Kempe 1999). All authors agree on this point: knowledge, or rather knowledge management, will form the basis petitiveness in the information age (. Davenport/Prusak 1998; Bach/Österle 1999). Theoretical approaches to knowledge management tend to focus on the soft aspects, however, such as providing implicit knowledge or know-how (. Nonaka/Takeuchi 1995; Probst et al. 1999). These concepts often display a large discrepancy between the theory and techn