文档介绍：enhanced Operations
MapTM (eTOM)
The Business Process Framework
For The Information munications Services Industry
GB921
TM Forum Approved/ June 2002
TeleManagement Forum 2002
eTOM Business Process Framework Page iii
Notice
The TeleManagement Forum (“TM Forum”) has made
every effort to ensure that the contents of this
document are accurate. However, due to the inherent
complexity in the design and implementation of
software and systems, no liability is accepted for any
errors or omissions or for consequences of any use
made of this document. Under no circumstances will
the TM Forum be liable for direct or indirect damages
or any costs or losses resulting from the use of this
specification. The risk of designing and implementing
products in accordance with this specification is borne
solely by the user of this specification. This document
may involve a claim of patent rights by one or more
TM Forum members, pursuant to the agreement on
Intellectual Property Rights between TM Forum and
its members, and by non-members of TM Forum.
This document is a copyrighted document of TM
Forum, and if reproduced in any manner shall clearly
acknowledge the authorship of TM Forum.
Direct inquiries to the TM Forum office:
1201 Mt. Kemble Avenue
Morristown, NJ 07960 USA
Tel No. +1 973 425 1900
Fax No. +1 973 425 1515
TM Forum Web Page:
TeleManagement Forum 2002
eTOM Business Process Framework Page v
Acknowledgements
enhanced Operations MapTM
(eTOM)
The Business Process Framework
Release Contributors
This release of the enhanced Operations MapTM (eTOM) Business
Process Framework Version is the result of bined efforts of a large
group of individuals panies all over the world. Most noteworthy is
the participation of numerous service providers. The knowledge and
commitment in providing contributions and participating in discussions are
greatly appreciated. For the core team, l