文档介绍：Development of Key
Performance Indicators (KPIs)
Maritime pany, Limited
PPhhaassee IIII RReeppoorrtt
Prepared for the
Prince Edward Island Regulatory & mission
John Murphy MBA, .
August 2, 2007
Background to Phase II
The investigation into the development of appropriate Key Performance Indicators (KPIs) for MECL
was divided into two Phases. The Phase I Report was filled with IRAC in February of 2006.
Phase I
Phase I contained findings of an extensive literature review which identified and discussed best
practices relating to the following areas:
Reliability and Quality of Power Delivered Customer Service Quality (CSQ)
Efficiency in Operations/Asset Management Appropriate Energy Efficiency and DSM
Workforce (Including Health and Safety) Sustainability
Financial Performance at Reasonable Rates
Phase I also contained 25 Draft KPIs proposed by MECL
Phase I identified the three steps of equal importance for establishing the KPI process as:
1) Defining what to measure.
2) Defining how to measure it, and
3) Deciding how to present the information.
Phase I concentrated on identifying what to measure, with secondary emphasis on how to measure
it. A preliminary investigation was undertaken to identify and evaluate presentation software, but the
majority of this research was deferred to Phase II.
Phase II
The early emphasis in Phase II was to identify and evaluate software that would provide the detail
and flexibility required to present the findings clearly. In mid July, 2006, a dashboard reporting
product called Crystal Xcelsius was identified. During the following two month period MECL evaluated
a demonstration version of the software and determined that it was superior to any other product
“viewed to date”. MECL acquired the product in late September after which its staff utilized the web-
based self-training modules, to acquire skills necessary t