文档介绍：      运营管理OperationsManagement前台接待8个步骤FrontReceptionProcedure(8Steps)   anizinganOperationalStructure单据的顺序OrderScheduling终检/质量控制Final/         anizinganOperationalStructure保修流程WarrantyProcessFlow时间和出勤记录Timeandattendancerecording单据的顺序OrderScheduling终检/质量控制Final/QualityControl车间流程WorkshopFlow资源控制InventoryControl出纳Cashier前台接待8个步骤FrontReceptionProcedure(8Steps)预约服务AdvanceBooking接待中心1接待客户ReceptionProcess跟踪服务Follow-up接待中心Problem确认工单IssuingRepairOrder解释工作JobExplanation监督工作进度Monitoring终检FinalInspection初步检测VisualInspection预约服务AdvanceBooking接待服务ReceptionProcess初步检查VisualInspection监控流程MonitoringJobProcessing确认工单WritingupRepairOrder终检FinalInspection解释工作JobExplanation跟踪服务Follow-up8StepsReception1预约服务AdvanceBooking为客户提供友好的预约建议Offercustomerfriendlybookingdatesuggestions持续利用车间生产力Ensurecontinuousworkshopcapacityutilisation考虑接车与车间生产力Considerreceptionandworkshopcapacityutilisation机动灵活地处理客户Processcustomermobilityifrequired记录客户需求Registercustomerrequest预订/储备所需零件Reserve/orderneededspareparts检查车辆历史以便做招回服务和返修Checkvehiclehistoryforopenservicemeasures/repeatrepairs用预约工单形式准备接待客户Preparecustomersvisitbyopeningapre-:TheadvantageofAdvanceBooking客户被按时接待Customerisreceptedontime服务速度提高Speedofserviceimproved客户得到周到的服务PerfectCustomerCare鼓励客户做预约EncouragingCustomerstoMakeAppointment接待服务ReceptionProcess