文档介绍：卓越绩效自评报告模板前言................................................1 组织概述......................................2 组织描述..................................2 企业的环境..........................4 组织的关系...........................9 组织面临的挑战......................12 竞争环境...............................12 战略挑战...............................15 绩效改进系统......................16 领导..............................................19 组织的领导..............................19 高层领导的作用....................19 组织的治理............................24 组织绩效的评审....................26 社会责任...................................30 公共责任................................30 道德行为.................................31 公益支持.................................32 战略..............................................34 战略制定...................................34 战略部署....................................43 战略规划的制定与部署.........43 绩效预测..................................46 顾客与市场......................................53 顾客和市场的了解......................54 顾客关系与顾客满意..................57 顾客关系的建立........................57 顾客满意的测量........................60 资源..................................................64 人力资源......................................64 工作系统...................................64 员工的学****和发展...................66 员工的权益与满意程度...........71 员工的能力...............................74 财务资源......................................75 基础设施......................................77 信