文档介绍：TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: End of Shift Procedures / Morning Shift Procedure
任务: 下班程序/ 早班程序

Code序号: RM-RES-A010 / RM-RES-A020
Objectives: At the end of this session, Reservation Sales associates will be able to ensure proper procedures will be followed during the end of each shift and morning shift
目的: 在课程结束的时候,预订部销售文员应清除的知道上班,下班
正确的程序
Standard : Reservation Sales associates will be responsible to ensure all reports are prepared by 8:30am and all same day booking/trace are processed at the beginning of shift.
Reservation Sales associates plete all his/her daily duties and tasks before the end of each shift. All reservations received during the day and all expected arrivals for the following day should be properly processed in Oprea before the shift ends.
标准: 所有预订部销售文员上早班时要确保在早上8:30之前将所有所需
报表打印完毕,并及时处理当日预订和跟踪报表。预订部销售文员有责任在下班前将所有工作已完成。将当日与以后抵达的预订输入
Oprea 中。
Resources: Flip Chart and Handout, Computer with Oprea terminal
培训器材: 白板,白板纸和培训资料,带有Oprea终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
F/P1 (P)
Show “ ”(Objectives)
显示课程目的
Prologue: As a Reservations Sales Agent how to present our professional style and efficiency, we should have same procedure to follow up.
开场白: 作为一名预订部销售文员我们怎样展示我们的专业风范和高效率,我们应该有统一的标准遵循。
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
内容
Lecture & Explanat