文档介绍：WhatisITILandWhyShouldICare?&IntegrationDiane.******@916785-0991ThebigshiftsinbusinessAllprocessesandcontentarebeingtransformedfromphysicalandstatictodigital,,anizes,,,% IT-petitiveadvantagethroughITControlITcostsAlignITandbusinessgoalsIncreaseBusinessEfficiencythrough IT-petitiveadvantagethroughITImproveinternalcustomersatisfactionControlITcostsCEOManagementPrioritiesforITCIOMagazineMinimizerisk:Ensuresecurityandcontinuityofinternalbusinessoperations,whileminimizingexposuretoexternalriskfactorsMaximizereturn:Improvebusinessresults;growrevenueandearnings,cashflow,andreduced costofoperationsImproveperformance:Improvebusinessoperationsperformanceend-to-end acrosstheenterpriseIncreasecustomerand employeesatisfactionIncreaseagility:anizationandoperationstoadapttochangingbusinessneedsCIObalancingactDefining,MeasuringandAssessing“Agility”easeLevelofeffort,cost,andriskrequired canbeimplemented.“,butwillbeperceivedbythecustomerandusersasaself-contained,single,coherententity.”Source:AdictionaryofITServicemanagementTerms,AcronymsandAbbreviationsOK,thenwhatisanITService?WhatisanITService?…Today AutomatingtheITinfrastructure’sability toadapttoeverybusinessdecisionEmphasis:EffectivenessStabilityReliabilitySpeedRoIT1990sAutomating thefrontofficeEmphasis:SpeedEf