文档介绍：职位描述文件
职位识别信息
职位名称
Head, travel Academy
所属部门
Contact Center
职位编号
CCSZ0009
所在城市
SZ
工作地点
Contact Center
出差要求
□无□偶尔□经常□常驻
版本号
生效日期
2005年6月15日
工作网络关系
直接上级职位
VP, Operations
汇报职位
直接下级职位
Asst. Manager, Training Leaders & Training Administrator
人员管理权限
薪酬
□无□建议权□决定权
直接下级人数
绩效
□无□建议权□决定权
直接管辖团队
配备
□无□建议权□决定权
业务指导职位
Sr. VP, Contact Center; General Managers of other departments
对职位产生影响的外部机构
受到职位影响的外部机构
任职资格
教育程度
Graduate
专业方向
Human resource, Training, Aviation or psychology related
工作经验
7 years Training and Development 经验 in which 3 years should be in managerial role
行业经验
培训经历
管理技能
Control
Planning
Delegation
Coordination
专业技能
Training academy in airline, hotel, travel or service industry
通用技能
Communication
Leadership and people management
职位目的与职责
职位目的(存在的理由,限制和目标)
To provide quality training services to support efficient operations of the contact center as well as various business lines of pany as a whole.
职责范围
(名称、定义、该职责所要达到的结果/目标)
责任级别
(全部/部分/协助)
衡量标准
(数量、质量)
Operational level
To prepare, approve and closely monitor departmental operating budget and expenses.
To formulate short term and long term training and development plan as to petent staff being trained up and achieve revenue and customer satisfaction target
To collaborate with fellows team in order to accurate foreseen the ever changing internal customers t