文档介绍：Prelims-:29PMPageiStatisticalProcessControlPrelims-:29PMPageiiForSusan,JaneandRobertPrelims-:,MRSC,FCQI,FSS,MASQ,FloDExecutiveChairmanofOaklandConsultingplcEmeritusProfessorofBusinessExcellenceandQualityManagement,UniversityofLeedsBusinessSchoolAMSTERDAM•BOSTON•HEIDELBERG•LONDON•NEWYORK•OXFORDPARIS•SANDIEGO•SANFRANCISCO•SINGAPORE•SYDNEY•TOKYOButterworth-HeinemannisanimprintofElsevierPrelims-:29PMPageivButterworth-HeinemannisanimprintofElsevierLinacreHouse,JordanHill,OxfordOX28DP,UK30CorporateDrive,Suite400,Burlington,MA01803,USAFirstedition1986Reprinted1986,1987,1989Secondedition1990Reprinted1992,1994,1995Thirdedition1996Fourthedition(paperback)1999Fifthedition2003Reprinted2005Sixthedition2008©1986,1996,1999,2003,.©,DesignsandPatentsAct1988Nopartofthispublicationmaybereproduced,storedinaretrievalsystemortransmittedinanyformorbyanymeanselectronic,mechanical,photocopying,recordingorotherwisewithoutthepriorwrittenpermissionofthepublisherPermissionsmaybesoughtdirectlyfromElsevier’sScience&TechnologyRightsDeparmentinOxford,UK:phone(ϩ44)(0)1865843830;fax(ϩ44)(0)1865853333;email:******@.AlternativelyyoucansubmityourrequestonlinebyvisitingtheElsevierwebsiteat/locate/permissions,andselectingObtainingpermissiontouseElseviermaterialNoticeNoresponsibilityisassumedbythepublisherforanyinjuryand/ordamagetopersonsorpropertyasamatterofproductsliability,negligenceorotherwise,orfromanyuseoroperationofanymethods,products,-in-PublicationDataAcatalogrecordforthisbookisavailablefromtheLibraryofCongressISBN–13:978-0-7506-6962-7ForinformationonallButterworth-Heinema