文档介绍：FourpointsBySheratonBeijing,HaidianHotel&ServiceApartmentStandard&Procedure北京海淀福朋喜来登酒店及服务公寓标准与程序Position:Attendant职位:服务员Department:F&B–::餐饮部–中餐厅部门经理:陈日江GMApproval::2009年6月1日总经理批准:张磊女士日期:2009年6月1日Task:OrderofServiceCode:SP-R-6059任务:服务程序序号:SP-R-6059:..Standard::必须保持下列服务程序在执行上的一贯性,以确保客人得到满意的服务。Procedures:,GreetandseattheGuest*GreetingGuests*Acknowledgereservation*IdentifyandAcknowledgethehost*Selectappropriatemenus/winelist*Leadguesttotable*Presentthemenu/winelisttohost**HaveBeveragelistsavailableonrequest*Usesuggestiveselling*urately*mendations*Repeatorder*urately**Withenthusiasm**ordingtostandardsrecipe*Carrybeveragesonaservicetray**Usesuggestiveselling*urately*Repeatorder***ohost*ServewineaspertheS&*Servefoodincorrectorder*,donotinterruptifsomeoneisspeakingtoallguestsatthetable.*Checktoensurealldishesareserved*Checkqualit