文档介绍：白玉饭店政策及操作程序饭店专业术语及日常用语培训(英文)制度及操作程序Policies&Procedures部门Department:前厅部提交人Preparedby:前厅经理制度编号PolicyNo.:F/OP&P生效日期EffectiveDate:批准Approvedby:总经理日期Date:分送Distribution:各部门制度名称Policy:饭店专业术语及日常用语培训宗旨:饭店行业在日常运作中会使用大量的专业术语/缩略语,专业术语的使用能够提高日常工作的效率,更加清楚的表达意思,最终达到提高对客服务的目的。内容:(Businesscenter)商务中心Block锁定Blacklist黑名单BucketBillingInstruction账单说明Cancellation取消CashPaidOut现金支出制度及操作程序Policies&Procedures部门Department:房务部提交人Preparedby:前厅经理制度编号PolicyNo.:F/OP&P生效日期EffectiveDate:批准Approvedby:总经理日期Date:分送Distribution:各部门制度名称Policy:饭店专业术语及日常用语培训Check-in入住Check-out结账Check-mercialRate/ContractRate/CorporateRate/商业价/合同价/plimentaryRoom免费房ConnectingRoom连同房ContinentalBreakfast大陆式早餐Confirmation确认ContingencyReport意外事故报告CreditCard信用卡Convention协议Crib婴儿床Cut-Off-(DoNotDisturb)免打扰部门Department:房务部提交人Preparedby:前厅经理制度编号PolicyNo.:F/OP&P生效日期EffectiveDate:批准Approvedby:总经理日期Date:分送Distribution:各部门制度名称Policy:饭店专业术语及日常用语培训DoubleLock双重锁定DoubleBed双床EarlyArrival提前到达End-Of-(ExpectedArrival)(ExpectedDeparture)(EstimatedTimeofArrival)(EstimatedTimeofDeparture)预计离店时间ExtensionOfStay延住ExtraBed加床FAMTrip/Group预计到达团队Forecast预报FullHouse满房GuaranteedReservation有担保的预订GuaranteedNo-Show有担保的客人未到GuestFolio客人资料GuestHistory客人历史HighTeaHollywoodTwin好莱坞双床HouseUseTwinHousekeeping客房部Incentives(Group/Guest/Trip)(IndividualTraveler)单独旅行者部门Department:房务部提交人Preparedby:前厅经理制度编号PolicyNo.:F/OP&P生效日期EffectiveDate:批准Approvedby:总经理日期Date:分送Distribution:各部门制度名称Policy:饭店专业术语及日常用语培训JoinerKing/QueenSize大床LateArrivalLateChargeLateCheckOutLog-Book记事本LightBaggage轻行李Lost&Found失物招领处LongStaying长期住宿Mini-Rate净价No-Show预定未到