上海浦东香格里拉酒店 宴会标准文档.ppt

文档介绍：CONTENT-4of6内容简介 上毛巾 瓶卖葡萄酒 &TeaService 咖啡及茶水服务标准F&,Bars&Lounges餐厅,酒吧,酒廊CONTENT-5of6内容简介 整叠口布 &Clearing 补充及清理 补单 服务延误 客人满意度F&,Bars&Lounges餐厅,酒吧,酒廊CONTENT- 呈现帐单 付款 离台 送别客人F&,Bars&Lounges餐厅,酒吧,酒廊Tablesareset-,’,,-uparrangementwithChampagneinacoolertable--Up设台Food&Beverage/Restaurants,Bars&Lounges餐饮部/餐厅,酒吧,酒廊SideandServiceStationsareclean,arrangedandwellequippedwithsufficientmise-en-,准备足够的用具。用过的盘子及时收走。&Beverage/Restaurants,Bars&Lounges餐饮部/餐厅,酒吧,,按照每个服务标准负责点单及菜单的传递。只有主管才能给客人点单或回应客人其他要求,以免让客人重复为同一个问题寻求帮助。&Beverage/Restaurants,Bars&Lounges餐饮部/餐厅,酒吧,酒廊Ahostessisalwaysattherestaurant’s/bar’.Hostess领位台Food&Beverage/Restaurants,Bars&Lounges餐饮部/餐厅,酒吧,酒廊Allguestsareimmediatelyacknowledgedonarrivaltotherestaurantorbarwithawarmsmile,appropriateeyecontact,withtheChinesegreeting(accordingtothetimeoftheday),usingtheguest’sname(whenknown)