文档介绍：袂艿螄蒄STANDARDOPERATINGPROCEDURES芁标准操作程序罿HSKP-001 LostandFound袆失物招领薂HSKP-002 EnteringGuestRooms螁进入客房螀HSKP-003 ShoeShineService羇擦鞋服务羄HSKP–004GUESTREQUESTITEMS膀客人要求项目蒀HSKP-005 GuestRequestItems螄客人要求项肃HSKP-006 RoomWaitRequests薀房间等候要求芁HSKP-007 WorkOrders螆维修通知单蒅HSKP-008 essToGuestRooms芃允许进入客房蚇HSKP-009 Gratuities/Tips袇赠物/小费薄HSKP-010 mand蚂指挥系统蒇HSKP-011 HandlingGuestLaundry蚄处理客人洗衣蚂HSKP-012 DefinitionofAGuest膂一个客人的定义膈HSKP-013 plaints蚆处理客人投诉肄HSKP-014 JobSafety薁工作安全羈HSKP-015EquipmentUsage螇设备使用膃HSKP-016Newspaper&Magazines羀报刊杂志蚈HSKP-017ReceptionService薅接待服务 薅HSKP-018 QualityControl蒀质量控制荿HSKP-019 Normal,ExpressandPressingService薆正常,快洗及烫衣服务蚃HSKP-020 GuestLaundryPickUp&Distribution肃客人送洗衣物收集发放腿 蚇 螂 薃袀蒅肄STANDARDOPERATINGPROCEDURES羂Subject蚀:LOSTANDFOUND失物招领薆EffectiveDate芃::HSKP-001薈Issuedby薅::1of4莅Approvedby蚃:GeneralManager芀Distribution薇:mittee蒆DepartmentHeadA&B袂虿:,以便在客人询问时能及时地反应。芅PolicyStatement政策节ItisthepolicyofHotelthatEmployeesareexpectedtocheck-&,,theyshouldturnitintotheLost&,所有丢失物品应被登记及包装,应记录包括员工姓名,房号,日期等相关信息。然后员工应将这些物品及时上交给失物招领处,以便进一步作好标记工作。莆Procedure:蚅程序节LOSTITEMS蕿丢失物品莈Shouldanyitembereportedlostwithintheconfinesofthehotel,,应直接向客房部提出,该部门负责记录及保存所有无人认领的物品。蚁Theseitemsmustbeloggedandinclude:荿所有失物应被登记,包括以下项目:膅Name&Address膆姓名及地址肀Itemdescription聿物品描述芇Wherelost,whenandtime芄何处何时丢失蒀Contacttelephonenumber螀联系电话莈ShoulditbefoundthatHousekeepinghasnorecordoftheiteminquestion,