文档介绍：STANDARD OPERATING PROCEDURES
标 准 操 作 程 序
HSKP - 001 Lost and Found
失物招领
HSKP - 002 Entering Guest Rooms
进入客房
HSKP - 003 Shoe Shine Service
擦鞋服务
HSKP – 004 GUEST REQUEST ITEMS
客人要求项目
HSKP - 005 Guest Request Items
客人要求项
HSKP - 006 Room Wait Requests
房间等候要求
HSKP - 007 Work Orders
维修通知单
HSKP - 008 Allowing Access To Guest Rooms
允许进入客房
HSKP - 009 Gratuities / Tips
赠物/小费
HSKP - 010 Chain Of Command
指挥系统
HSKP - 011 Handling Guest Laundry
处理客人洗衣
HSKP - 012 Definition of A Guest
一个客人的定义
HSKP - 013Handle Guest Complaints
处理客人投诉
HSKP - 014 Job Safety
工作安全
HSKP - 015Equipment Usage
设备使用
HSKP - 016Newspaper & Magazines
报刊杂志
HSKP - 017Reception Service
接待服务
HSKP - 018 Quality Control
质量控制
HSKP - 019 Normal, Express and Pressing Service
正常，快洗及烫衣服务
HSKP - 020 Guest Laundry Pick Up & Distribution
客人送洗衣物收集发放
STANDARD OPERATING PROCEDURES
Subject
: LOST AND FOUND失物招领
Effective Date
: 4. 2010
Policy No
: HSKP-001
Issued by
:
Page
: 1 of 4
Approved by
:General Manager
Distribution
: Executive Committee
Department Head A&B
: All Associates
Objective目标
To ensure Lost And Found procedure are followed properly in order to response to all guest inquires in a timely manner.
确保失物招领程序能被完全地执行，以便在客人询问时能及时地反应。
Policy Statement政策
It is the policy of Hotel that Employees are expected to check-out rooms thoroughly for items left behind from the Previous guest. A