文档介绍：五星级酒店英语培训手册
English Training Manual
目录
CONTENTS
Foreword 1 前言
Part One 3 第一部分
Courtesy English 基本礼貌用语
Part Two 22第二部分
Front Office Service 前厅服务
Part Three 35 第三部分
Housekeeping Service 客房服务
Part Four 52 第四部分
Food and Beverage Service 餐饮服务
Part Five 71 第五部分
Recreation Service 康乐服务
前言
Foreword
步入全球知识经济时代后,中国饭店业与国际接轨日趋紧密。英语作为一种国际语言,是酒店员工与外宾交流的主要语言工具,已成为酒店员工需要掌握的一项基本技能。为进一步提高员工的英语水平,酒店人力资源部特编写了这本英语培训手册,以方便员工随时学****br/>学以致用,是我们学****的最终目标。愿您不断在工作中找到学****的动力,在交流中获得分享知识的乐趣。
人力资源部
AS the world has already stepped into the era of knowledge economy, China’s hotel industry is closely related to the international market. English, a word language, functions as a main tool or a basic ability for hotel staff municate with foreign guests. This English Training Manual piled by the Human Resources Department for the staffs study and improvement.
Put what we learn into practice. Wish you would obtain motivation of the study from your working, and benefit from the learning.
Human Resources Department
基本礼貌英语
Courtesy English
一、e and Greeting
Good morning (afternoon, evening),sir (madam).
早上(下午,晚上)好,先生(夫人)。
e to our hotel.
欢迎光临我们酒店。
e to stay in hotel.
欢迎住在我们酒店。
How do you do ?您好吗?
How nice to see you again.
真高兴再次见到您。
6、I hope you’ll enjoy your staying here.
我希望你们在这儿逗留愉快。
7、Have a nice stay with us.
希望您与我们在一起时开心愉快。
8、Did you have a nice trip?旅途愉快吗?
二、祝贺语Congratulation
。
Happy new 。
Happy birthday to 。
Merry 。
Wish you every 。
Wish you good 。
Have a good 。
Have a nice 。
三、告别语Farewell
。
See you 。
Wish e 。
Have a good trip and saft journey.
希望您一路平安,旅途愉快。
goodbye and hope to see you again.
再见,希望再见到您。
Have a nice 。
四、征询语Requests
May (can)I help you ?我可以帮您吗?
What can I do for you ?我能为您做什么?
Is there anything I can do for you?
我还能为您做些什么?
will it trouble you ?那会麻烦您吗?
Would you like …?您喜欢…?
Would you mind if