文档介绍:http://videogames.
T
E
A
M
F
L
Y
Team-Fly®
“Top producers today realize they can no
longer get by on product expertise alone.
They know the real expert is the customer.”
This page intentionally left blank.
“The deeper the dialogue, the greater
the sales results.”
The Sales ess
Handbook:
20 Lessons to Open and Close
Sales Now
L INDA R ICHARDSON
MCGRAW-HILL
New York Chicago San Francisco Lisbon
London Madrid Mexico City Milan New Delhi
San Juan Seoul Singapore Sydney Toronto
Copyright © 2003 by Linda Richardson. All rights reserved. Manufactured in the United
States of America. Except as permitted under the United States Copyright Act of 1976, no
part of this publication may be reproduced or distributed in any form or by any means, or
stored in a database or retrieval system, without the prior written permission of the publisher.
0-07-142565-9
The material in this eBook also appears in the print version of this title: 0-07-141636-6
All trademarks are trademarks of their respective owners. Rather than put a trademark
symbol after every occurrence of a trademarked name, we use names in an editorial fash-
ion only, and to the benefit of the trademark owner, with no intention of infringement of
the trademark. Where such designations appear in this book, they have been printed with
initial caps.
McGraw-Hill eBooks are available at special quantity discounts to use as premiums and
sales promotions, or for use in corporate training programs. For more information, please
contact e Hoare, Special Sales, at e_******@mcgraw- or (212) 904-
4069.
TERMS OF USE
This is a copyrighted work and The McGraw-panies, Inc. (“McGraw-Hill”) and
its licensors reserve all rights in and to the work. Use of this work is subject to these terms.
Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one
copy of the work, you may not pile, disassemble, rever