文档介绍：金融外呼中心运营方案外呼中心组织架构及管理职责................................................................................................2组织架构图..................................................................................................................2各岗位职责..................................................................................................................2具体实施方案..........................................................................................................................5项目架构......................................................................................................................5座席及管理资源配置..................................................................................................5影响座席配置的因素......................................................................................5具体工作流程..........................................................................................................................5对外销售呼出流程......................................................................................................6客户回访流程..............................................................................................................6呼入流程......................................................................................................................6报表管理及传递流程...............................................................................................